Service Engineer / Project Engineer (Healthcare Division) - Farouk, Maamoun Tamer & Co. - Jeddah, Saudi Arabia
(2025-10 - 2026-05)
- Providing technical service, installation, and maintenance for healthcare equipment.
- Supporting project execution, coordination, and on-site activities.
- Troubleshooting technical issues and ensuring equipment operational efficiency.
- Coordinating with internal teams and clients to meet project and service requirements.
- Preparing technical reports and service documentation.
Senior Biomedical Service Engineer - Techno Orbits Company - Jeddah, Saudi Arabia
(2018-08 - 2023-07)
- Worked with a team of 5 engineers, increasing operational efficiency by 15% through effective troubleshooting and maintenance of high-performance ventilators and diagnostic equipment
- Ensured compliance with healthcare regulations and facility standards, leveraging in-depth knowledge of health and safety regulations.
- Enhanced client satisfaction and loyalty by delivering timely support and service for high-performance ventilators and diagnostic tools.
- Used and maintained a range of biomedical devices, including NOXBOX (Inhaled nitric oxide gas), TECOtherm NEO (Portable cooling device), and FUJIFILM (Portable ultrasound device), ensuring optimal performance and compliance with industry standards.
- Enhanced service quality by troubleshooting and calibrating advanced tools like THERMACORE (Heat fluid infusion device) and AQUILA (Hematology analyzer) to meet healthcare demands effectively.
- Demonstrated expertise in operating MEKICS (High-performance ventilator) and Verathon (Bladder scanner), improving diagnostic and therapeutic processes for patients.
- Introduced new biomedical technologies, increasing operational efficiency by 20% and advancing healthcare services.
Sales Engineer - Techno Orbits Company - Jeddah, Saudi Arabia
(2017-07 - 2018-07)
- Achieved a 10% cost reduction in annual device maintenance by optimizing preventive maintenance schedules for key equipment, including ventilators and ultrasound devices.
- Managed client relationships, offering tailored solutions to meet customer needs.
- Delivered technical presentations and demonstrations to prospective clients, highlighting product features and benefits.
- Managed relationships with 30+ clients in the healthcare industry, providing tailored solutions for diagnostic and therapeutic equipment.
- Conducted market research to identify emerging trends, providing insights for product positioning and sales strategies.
- Successfully negotiated contracts with a 25% increase in average deal size, resulting in a 20% revenue growth
- Collaborated with cross-functional teams to develop customized proposals and solutions aligned with client requirements.
Sales Agent - First Advanced Auto - Jeddah, Saudi Arabia
(2017-02 - 2017-05)
Supervisor - The Food Co, Ltd - Jeddah, Saudi Arabia
(2015-01 - 2016-06)
