Abdur Rashid

Branch Service Officer (BSO) at UBL-United Bank Ltd (2017-12-29 – 2024-10-25)

Experienced in cash payments, received, cheque clearing, ATM management, utility bill collection, and cash balancing. Proficient in Core Banking Systems (CBS) for efficient cash and cheque transfers, ensuring accuracy and smooth banking operations.

• Experienced in cash payments, received, cheque clearing, ATM management, utility bill collection, and cash balancing. Proficient in Core Banking Systems (CBS) for efficient cash and cheque transfers, ensuring accuracy and smooth banking operations.
• Streamlined daily operations, ensuring compliance with banking policies and efficient service, delivered exceptional customer experiences, handling complex inquiries and complaints the SGOT approach (Smile Greet Offer Thank), Supervised and developed a team of customer service representatives, fostering a customer-focused culture, Adhered to AML policies, maintained transaction documentation, and ensured compliance with regulatory standards, Ensured AML (Anti-Money Laundering) compliance, maintaining accurate transaction records and minimizing risk.
• Identified and implemented improvements to enhance efficiency and reduce operational risks, promoted products and services, cross-selling and building customer relationships to drive growth, coordinated with internal departments, communicated training needs, supported staff development, worked with internal teams to meet branch objectives communicated regularly with the Head Office, Cultivated customer loyalty and identified new business opportunities, Ensured office cleanliness, managed technical requests, provided up-to-date information to relevant departments, maintained workplace organization, managed technical support requests, and upheld a professional environment.
• Identified team training needs and participated in programs to stay updated, Organized transaction documents per AML guidelines, ensuring proper record-keeping.

Accountant at Control Driving School

Bachelor of Business Administration Honours in Finance – Abdul Wali Khan University Mardan (2016)