Abeer

Operations and administrative support professional with hands-on experience across government and private sector environments. I bring strong expertise in customer service operations, data management, and administrative coordination, with a proven ability to support operational efficiency, manage multi-channel customer interactions, and ensure accuracy in data and procedures. Recognized for organizational discipline, clear professional communication, and effective coordination with cross-functional teams to enhance service quality and workflow continuity.

Platform Operations Specialist at Saudi Business Center (2023-01 – 2025-01)

• Contributed to improving digital service readiness through structured testing and validation activities.
• Supported platform operational stability by monitoring workflows and coordinating issue resolution.
• Tested and evaluated digital government services prior to launch to ensure operational readiness.
• Monitored platform performance and reported operational or technical issues.
• Coordinated with internal teams and external government entities to resolve service-related issues.
• Documented operational observations and prepared reports to support continuous improvement.

Administrative Organization Specialist at Ministry of Commerce (2022-01 – 2023-01)

• Improved efficiency of customer case handling by organizing intake channels and follow-up processes.
• Supported management reporting by consolidating recurring operational issues into structured summaries.
• Received and processed customer complaints through call centers, digital platforms, and official channels.
• Classified and prioritized cases in accordance with regulatory and procedural requirements.
• Coordinated with internal departments to ensure timely resolution of customer cases.
• Maintained accurate administrative records and documentation in compliance with policies.

Administrative Officer at Al-Iqlim Contracting Establishment (2021-01 – 2021-12)

• Enhanced customer understanding of services through clear and organized communication channels.
• Improved administrative workflow efficiency through structured task coordination.
• Responded to customer inquiries and clarified organizational services.
• Organized administrative correspondence, files, and internal documentation.
• Supported daily office operations through task coordination and follow-ups.
• Assisted team members with administrative and customer-related activities.

Call Center Agent at Medical Call Centers Company Ltd (2020-01 – 2020-12)

• Maintained high customer satisfaction through professional and policy-compliant communication.
• Reduced repeat inquiries by providing accurate information and proper case guidance.
• Handled inbound customer calls and responded to inquiries professionally.
• Processed customer complaints in accordance with approved guidelines.
• Accurately recorded customer information and call details in operational systems.
• Escalated cases when required and ensured appropriate follow-up.

Bachelor's Degree in Social Work – Princess Nourah bint Abdulrahman University