Afshan Fathima

Enterprise Storage Specialist with 10 years of experience in Dell/EMC Arrays, Pure Storage FlashArrays, and IBM storage solutions. Strong background in enterprise data architecture and high-availability systems, with proven ability to troubleshoot, design, present, and implement scalable storage infrastructures and performance-driven storage solutions aligned with business and technical requirements.

Subject Matter Expert at Kyndryl India Pvt Ltd (2021-10 – 2023-01)

Led deployment, replication, and migration of enterprise storage arrays, managed global and regional data migrations, directed disaster recovery initiatives, and monitored storage system health.

• Led deployment, replication, and migration of enterprise storage arrays, including IBM, and Pure Storage FlashArray solutions, establishing high-performance infrastructures.
• Managed global and regional data migrations, ensuring seamless integration with Kyndryl's technical standards and uninterrupted operations.
• Directed Disaster Recovery (DR) initiatives, firmware upgrades, and large-scale data migrations, safeguarding 100% data integrity in mission-critical environments.
• Monitored storage system health, conducted capacity planning, and performed performance tuning across SAN/NAS and object storage platforms.
• Collaborated with cross-functional teams to troubleshoot complex issues, optimize storage performance, and implement best practices for enterprise storage solutions.

Service Delivery Engineer at Dell Technologies (2015-10 – 2021-09)

Designed, deployed, and configured Dell storage systems for enterprise clients. Acted as technical lead across Support, Pre-sales, and Managed Services, architecting SAN/NAS and object storage solutions.

• Designed, deployed, and configured Dell VNX, Unity, VNXe, and Dell ECS Object Storage systems for enterprise clients.
• Acted as a technical lead across Support, Pre-sales, and Managed Services, architecting SAN/NAS and object storage solutions tailored for data-intensive applications.
• Executed performance optimization, capacity management, and storage monitoring, ensuring high availability and system reliability.
• Aligned storage infrastructure designs with business objectives during pre-sales and project delivery phases, supporting data protection and disaster recovery strategies.
• Resolved complex SAN/NAS and object storage issues, maintaining continuous access to enterprise-critical data.

Storage Administrator at IBM India Pvt Ltd (2015-05 – 2015-10)

Managed NAS and object storage ecosystems, oversaw 24/7 BAU storage operations, and diagnosed storage bottlenecks to maintain mission-critical application throughput.

• Managed NAS and object storage ecosystems, including Pure Storage, VNX, Isilon, NetApp, ARX, and Dell ECS, ensuring enterprise-level data availability.
• Oversaw 24/7 BAU storage operations, proactively monitoring storage health and system performance.
• Diagnosed and resolved storage bottlenecks to maintain uninterrupted throughput for mission-critical applications.

Technical Support Engineer at Wipro Technologies Pvt Ltd (2012-06 – 2015-04)

Specialized in resolving critical Data Unavailability issues and escalated storage issues. Optimized Clariion and VNX storage arrays under high-demand workloads.

• Specialized in resolving critical Data Unavailability (DU/DL) and escalated storage issues, safeguarding client data.
• Optimized Clariion and VNX storage arrays under high-demand workloads to improve system responsiveness.
• Served as a technical escalation point, mentoring junior engineers and improving team efficiency.
• Addressed complex technical conflicts in Celerra, Clariion, VNX.

Masters in Artificial Intelligence And Machine Learning – Deakin University (2024-11 – 2026-02)

Post Graduate in Artificial Intelligence And Machine Learning – The University of Texas, Austin (2023-07 – 2024-07)

Bachelor Of Computer in Computer Applications – Bangalore University (2009-06 – 2012-06)