Ahmed Adel

Automotive Aftersales & Workshop Operations Leader with over 15 years of experience in dealership service operations across Saudi Arabia and Egypt. Proven track record in managing high-volume workshops, leading teams of 19+ technicians, improving productivity, utilization, efficiency, customer satisfaction, and profitability. Experienced in workshop KPI management, labour sales growth, warranty governance, technician development, and operational excellence within Mazda and Nissan dealer networks.

Certified Mazda Master

Technician, Nissan Master Technician, and EV Level 1 Technician with strong expertise in diagnostics, quality control, and workshop performance management.

Workshop Supervisor at Haji Hussein Alireza (Mazda) (2024-10 – Present)

• Lead daily workshop operations and manage a team of 19 technicians to achieve productivity, efficiency, utilization, and revenue targets.
• Monitor workshop KPIs and implement corrective actions to improve operational performance.
• Drive labour sales growth and workshop profitability through effective workload planning and resource utilization.
• Manage workshop capacity, job allocation, repair progress, and vehicle turnaround times.
• Ensure compliance with OEM standards, warranty procedures, and service quality requirements.
• Coordinate closely with Service Advisors and Parts Department to maximize customer satisfaction and workshop efficiency.
• Monitor technician development plans, training compliance, and performance management activities.
• Support customer retention by reducing repeat repairs and improving repair quality.
• Oversee workshop equipment maintenance, safety compliance, and operational readiness.
• Provide technical guidance and support for complex diagnostic and repair cases.

Workshop Supervisor at Al Alamia (Nissan) (2020-04 – 2024-09)

• Managed daily workshop operations, technician productivity, efficiency, and utilization.
• Controlled workshop workflow, capacity planning, and repair order progression.
• Improved workshop profitability through effective labour management and operational control.
• Led technician coaching, performance improvement, and technical development programs.
• Ensured compliance with Nissan warranty policies and repair standards.
• Participated in monthly business reviews, KPI analysis, and continuous improvement initiatives.
• Maintained high customer satisfaction through quality control and reduction of repeat repairs.
• Coordinated between workshop, service reception, and parts departments to ensure smooth operations.

Workshop Team Leader at Modern Motors (Nissan, Suzuki & Changan) (2019-04 – 2020-03)

• Ensure that repairs are carried out within promised delivery time & estimated cost.
• Orders and follows up parts orders with Parts Department.
• Inspect & test drives the vehicle on which repairs are performed.
• Return those vehicles failing the quality control inspection to the technician who performed work.
• Proper utilization of service facilities e.g. equipment, SST. Manuals,.etc.
• Ensures that proper maintenance is carried out on equipment, assigned to his group

Technician at Modern Motors (Nissan, Suzuki & Changan) (2012-09 – 2019-03)

• Performing vehicle repair and/or maintenance work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards to drive Customer loyalty.
• Diagnosing the cause of any malfunction and perform repair, if authorized by the Customer.
• Documenting work performed on each vehicle on the repair order.
• Keeping abreast of Nissan technical bulletins and participating in Nissan training classes as appropriate.

Technician at workshop Multi brand (German-European-American-Asian) (2005-05 – 2010-07)

• Carry out periodic maintenance and major repairs to the vehicle parts such as Brakes, suspension, Engine, Transmission and steering.
• Overhaul for Gasoline & diesel engines, automatic & manual transmissions.

Bachelor of Commerce in Business Administration – Damanhour University

Diploma in Automotive department – Vocational school (2008-05)