Ahmed Al Hashem

Dedicated IT Specialist with a strong foundation in IT operations, cybersecurity, and system administration. Experienced in managing technical support, Active Directory user lifecycles, network infrastructure, and complex issue workflows in Jira. Highly proficient in troubleshooting hardware and software, API testing and Excel analytics.

Aims to apply strong problem-solving skills and technical expertise to drive operational success, support venue technology, and ensure system integrity within a forward-thinking IT team.

Technical Support Specialist at Dolf Technologies (2025-10 – Present)

• Provide end-to-end technical support for hardware, software, networks, and enterprise IT systems to maintain optimal operational performance and uptime.
• Install, configure, maintain, and troubleshoot workstations, servers, network printers, and mobile devices, resolving daily system issues efficiently. Manage and monitor network infrastructure (LAN, WAN, Wi-Fi) using tools like Cisco Packet Tracer to ensure secure, stable, and high-speed connectivity.
• Administer user lifecycles, role-based access controls (RBAC), and security groups via Microsoft Active Directory to enforce strict data security standards.
• Perform system integrations and backend API validation using Postman to verify data flow, stability, and service availability.
• Manage incident workflows and service requests in Jira, coordinating cross-functional technical teams to streamline issue resolution and adhere to SLA standards.
• Analyze system ticket metrics and operational trends using advanced Excel analytics to report platform status and performance insights to stakeholders.

Installation and Activation Specialist at Ninja (2024-12 – 2025-10)

• Collaborate with the operations and sales teams to track partner performance and gather feedback for improvements.
• Install and configure POS devices.
• Creating a restaurant dashboard portal for streamlined operations.
• Use Excel to distribute tasks and monitor performance.
• Use Freshdesk for customer support and ticket management.
• Utilize Camunda for project management and task tracking.

Full Stack Developer at Dolf Technologies (2024-06 – 2024-08)

• Created a CRM system using PHP, HTML, MySQL, CSS, and JavaScript.
• Installed the web server using PuTTY and managed files with WinSCP.
• Installed a vCard plugin to display employee information in an accessible format.
• Localized the system by adding Arabic language support.

Bachelor of Science in Computer Science – Imam Abdulrahman Bin Faisal University (2019-08 – 2024-08)