Ahmed Albatati

I have over 10 years of experience in providing technical support across multiple brands in the automotive sector, such as Ford, Hyundai, Nissan, Chery. I aspire for a new employment opportunity in Indonesia to practice my usual activity in IT Dept. to gain more experience and to learn more of the Indonesian language.

Yemeni

Passport holder & having a valid KTP-WNA residence permit.

IT Service Desk Officer - Mohamed Yousuf Naghi Motors Co. - Saudi Arabia

(2012-01 - 2023-12)

• Working daily on the ManageEngine® system for all service desk operations such as projects tasks, incident tickets, users requests, assets & clearance.
• Provide technical support & IT Services for users in organization internally or remotely by responding calls or email such as setting up and installing new computers, printers, and software, diagnosing and fixing hardware and software faults, configuration and updates, and maintaining inventories and records.
• work closely with others IT teams such as Network, Security, Procurement, Applications, Systems, to ensure all IT Services and Infrastructure are worked smoothly with users without issues.

Technical Engineer - Aflak Electronic Industries Co. - Saudi Arabia

(2007-01 - 2011-12)

• Installation & Maintenance of Telecoms systems such as Telephone Central, Voice Mail, Call Cabin, Call Recording, Call Account.
• Installation & Maintenance of all POS System such as POS Terminals, Barcode Receipt Printer, Data Collection Devices, Barcode Scanners, Electronic weighing scales.
• Installation & Maintenance of all Security System such as CCT.V., Queuing System, Biometric Time Attendance & Access Control Devices, Card Printer.

Advanced Diploma - Software Engineering - APTECH EDUCATION CENTER - YEMEN (2002-01 - 2005-12)