Ahmed Nagi

Experienced operations leader with over 12 years of regional retail and sales operations experience at Apple and LG Electronics across Saudi Arabia. Experienced in directing regional sales operations, optimizing store workflows, and leading teams of up to 150 specialists to meet sales targets consistently. Skilled in translating market data into structured frontline coaching programs that increase conversion rates and revenue.

Strong project manager experienced in coordinating complex logistics, cross-functional teams, and large-scale product launches. Seeking to leverage this background as a Sales Operations Manager to streamline regional business processes and improve overall sales productivity.

Senior Operations Specialist at HNI (2026-01 – Present)

• Direct day-to-day operations and resource allocation for large-scale enterprise training programs across Saudi Arabia, ensuring seamless coordinator scheduling, venue logistics, and material delivery.
• Standardize and automate workflows across scheduling and logistics teams to reduce delivery bottlenecks and eliminate administrative redundancies.
• Build and maintain operational readiness dashboards and KPIs to give executive leadership real-time visibility into training utilization rates, delivery costs, and resource capacity.
• Establish continuous feedback loops and quality control standards for training facilitators and materials to ensure consistent, high-quality delivery across all regional accounts.
• Partner directly with corporate clients and internal cross-functional teams to align resource allocation, manage vendor relationships, and ensure operational readiness prior to program launches.
• Track key operational metrics, including cost per learner, trainer utilization, and post-training evaluation scores, to optimize delivery budgets and maximize cost-effectiveness.

Operations Specialist at HNI (2024-04 – 2025-12)

Supported end-to-end learning operations and capability program delivery to ensure high-quality standards and seamless execution across the organization.

• Managed comprehensive training planning, scheduling, and operational readiness to guarantee optimal resource allocation and zero disruptions to training timelines.
• Streamlined internal administrative processes and workflows to eliminate operational bottlenecks and increase departmental efficiency.
• Facilitated cross-team communication and alignment across multiple departments to ensure consistent execution of large-scale educational initiatives.
• Tracked and reported on operational performance metrics to support data-backed decision-making.
• Led the operational execution and delivery of the high-profile Ministry of National Guard project, strictly adhering to rigid institutional compliance standards and meeting all critical milestones on schedule.
• Boosted project delivery speed and quality by designing and implementing a rigorous performance-tracking and follow-up system for a diverse network of independent freelancers, directly improving service consistency and vendor accountability.

On-Site Trainer at LG Electronics (2023-01 – 2024-03)

• Coached and mentored frontline teams to maximize product mastery, translating technical features into impactful retail strategies that directly enhanced sales performance and conversion rates.
• Delivered comprehensive product, technical, and customer experience training programs to build high service standards and increase sales readiness across local teams.
• Executed strategic on-the-spot field training interventions, identifying specific retail performance gaps and delivering rapid training solutions to recover lagging sales metrics.
• Monitored post-training team competencies to equip sales representatives with the advanced knowledge needed to confidently handle customer objections and close deals.
• Spearheaded the onboarding, supervision, and specialized product training of a dedicated promoter team across the Riyadh, Qassim, and Al-Kharj regions, significantly elevating product mastery and brand alignment.
• Successfully drove commercial excellence to secure consistent sales overachievement across all assigned territories through rigorous target monitoring and performance-focused coaching.
• Managed multi-region iPro teams to maintain strong operational standards and ensure compliance with retail guidelines across all locations.
• Developed structured coaching plans for the sales teams, resulting in improved revenue performance and higher customer satisfaction scores.
• Analyzed weekly performance metrics and regional market trends to provide upper management with useful updates and strategic recommendations.
• Monitored team targets and store results regularly, using constructive feedback to fix performance issues and improve overall team efficiency.

Senior Supervisor at Apple (2021-05 – 2022-12)

• Supervised regional sales teams to maintain day-to-day store operations and ensure full compliance with premium brand standards and visual guidelines.
• Coached frontline staff on product knowledge and customer service techniques to improve sales performance and increase customer satisfaction.
• Monitored regional inventory levels and analyzed weekly sales trends to optimize stock allocation across stores, minimizing out-of-stock instances on high-demand Apple products.
• Managed the operational execution of regional sales promotions and new product launches, coordinating back-end logistics with front-of-house sales readiness to hit launch-day targets.
• Managed multi-region iPro teams to maintain strong operational standards and ensure compliance with retail guidelines across all locations.
• Developed structured coaching plans for the sales teams, resulting in improved revenue performance and higher customer satisfaction scores.
• Analyzed weekly performance metrics and regional market trends to provide upper management with useful updates and strategic recommendations.
• Monitored team targets and store results regularly, using constructive feedback to fix performance issues and improve overall team efficiency.

Supervisor at Apple (2018-01 – 2021-05)

• Successfully managed retail operations and performance tracking across 3 key regions, directly leading a team of 7 Supervisors and 150 iPro specialists to meet and exceed regional sales targets consistently.
• Directed the operational planning and execution for the annual Apple product launch events, seamlessly handling high-profile invitations, logistics, and end-to-end event management.
• Managed the end-to-end planning, preparation, and logistics for the annual iPhone MBI launch event, managing high-profile invitations for key trade merchants and dealers to secure immediate product adoption and distribution.
• Supervised regional sales teams to maintain day-to-day store operations and ensure full compliance with premium brand standards and visual guidelines.
• Coached frontline staff on product knowledge and customer service techniques to improve sales performance and increase customer satisfaction.
• Monitored regional inventory levels and analyzed weekly sales trends to optimize stock allocation across stores, minimizing out-of-stock instances on high-demand Apple products.
• Managed the operational execution of regional sales promotions and new product launches, coordinating back-end logistics with front-of-house sales readiness to hit launch-day targets.

Sales Team Leader at Eddy (2014-03 – 2017-12)

• Managed a specialized electronics and home appliance sales team to maintain high operational standards and meet store performance goals.
• Improved the overall customer experience by coaching frontline staff on service quality and effective product demonstration techniques.
• Coordinated stock inventory levels and oversaw visual merchandising guidelines to ensure optimal product availability and store presentation.
• Generated steady year-over-year sales growth for the department by improving team performance and customer service standards.

Sales Representative at LG Electronics (2013-02 – 2014-02)

Bachelor's Degree in Business Administration – Cairo University (2011)