Ahmed Zein

Computer Science graduate (Mansoura University, 2024) with a strong hands-on foundation in networking, system administration, and IT support, built through extensive lab practice aligned with CCNA, MCSA, MCSE and CompTIA A+ curricula. Skilled in TCP/IP, VLANs, routing and switching, Windows Server, Active Directory, DNS, DHCP, network troubleshooting, and CCTV systems. Seeking an entry-level opportunity in Network Support, IT Help Desk, or Junior System Administration to apply and grow these skills in a real production environment.

IT Help Desk Support at Military Service (2025-01 – Present)

Mandatory Military Service providing IT Help Desk support.

• Provided IT Help Desk support, including user assistance, basic hardware and software troubleshooting, operating system installation, and network connectivity support.
• Assisted with user account management and resolved day-to-day technical issues while maintaining a high level of professionalism and reliability.

Bachelor's degree in Computer Science – Mansoura University (2020-09 – 2024-07)