Aiman Habtoor

Dedicated IT Support Professional with over 15 years of comprehensive experience in the Saudi Arabian market. Proven track record at leading organizations such as Injazat Information Technology, Mize Group, and Tadawi Health Care. Expert in enterprise-level troubleshooting, service desk management, and IT infrastructure.

Skilled in automating routine tasks using CMD Batch Scripts and managing complex network environments (VPN, VPS). Highly committed to delivering high-tier technical solutions with a focus on SLA compliance and customer satisfaction.

Service Desk Specialist (Technical Support Expert) at Injazat Information Technology (2021-01 – Present)

Provide enterprise-level technical support for 150+ companies utilizing various ERP systems.

• Provide Tier 1 and Tier 2 technical support for 150+ companies utilizing various ERP systems
• Manage and resolve 150+ support tickets per week, maintaining a resolution time of less than 24 hours
• Administer remote access and server solutions including TSplus, VPS servers, and iDrive backups
• Configure and maintain branch connectivity via VPN and monitor firewall/antivirus status
• Ensure 100% compliance with SLA requirements and industry best practices

Technical Support Manager (Central & Eastern Regions) at Mize Group (2011-01 – 2021-01)

Led a technical support team covering the Central and Eastern regions, overseeing IT operations for multiple branches, maintenance centers, and large-scale warehouses.

• Led a technical support team of 3 members covering the Central and Eastern regions
• Overseeing IT operations for multiple branches, maintenance centers, and large-scale warehouses
• Responsible for the installation and maintenance of hardware, IP Phones, CCTV, and Biometric attendance systems
• Managed network connectivity and synchronized financial systems with the main headquarters
• Diagnosed and resolved complex multi-layered technical incidents across distributed environments

IT Support Technician / Southern Region Lead at Tadawi Health Care (2007-01 – 2010-01)

Managed IT support for pharmacy branches in Riyadh and was promoted to lead the Southern Region.

• Initially managed IT support for 40 pharmacy branches in Riyadh, covering PCs, printers, and ERP Falcon
• Promoted to Lead the Southern Region, managing a team of 2 technicians
• Directed on-site support for pharmacies and provided technical assistance during warehouse inventory audits
• Monitored and maintained warehouse server backups and ensured network stability with the main office

Diploma in Computer – Chamber of Commerce and Industry (2020)