Aischa N'dia

I am a dedicated Marketing & Client Relations Specialist with 10 years of experience at Concentrix, Egypt, including 9 years in the French Call Center handling Expedia accounts for flight and hotel bookings. I progressed from customer service to the Marketing Department, where I manage client visits from airport reception to meetings with company managers, ensuring seamless and professional engagement. I also oversee social media operations, including content creation, photography, and video ideas, managing 12 marketing sites across Egypt.

Additionally, I develop and execute quarterly recognition programs to celebrate and motivate employees. My experience combines hands-on marketing expertise, client engagement, and a strong commitment to company growth and brand excellence.

Experte Marketing-Animation at Concentrix-EMEA (2024-06 – Present)

Marketing & Client Relations Specialist at Concentrix - EGYPT (2016-03 – 2024-05)

Marketing & Client Relations Specialist Concentrix, Egypt | 10 Years Experience. Progressed from French Call Center (Expedia accounts) handling flight and hotel bookings to the Marketing Department.

• Planned and executed annual marketing campaigns based on budget, sales peaks, and product launches; defined KPIs and coordinated activities across 12 sites in Egypt.
• Managed client visits from airport reception to meetings with company managers, ensuring a seamless and professional experience.
• Oversaw social media operations, including content creation, photography, and video concepts.
• Developed and executed quarterly employee recognition programs to motivate and reward staff.
• Proactive and analytical, able to turn challenges into opportunities and build lasting client and team relationships

Experte Relation Service clientele - French Call Center Agent – Expedia Account at Concentrix - EGYPT (2016-03 – 2024-05)

French Call Center Agent – Expedia Account | Concentrix, Egypt (9 Years). Managed flight and hotel bookings for French-speaking clients, delivering high-quality customer service.

• Handled multichannel inquiries and complaints, proactively resolving issues and ensuring client loyalty.
• Optimized interactions to maximize customer satisfaction and consistently achieved performance targets.
• Built strong client relationships through effective communication, problem-solving and attention to detail.

Bachelor's Degree in Humanities – AL Azhar University (2012 – 2018)