Alaa Fataftah

Mission-Critical Facilities | Data Centers | Technical Buildings | Managed Services |

Operations & Maintenance (O&M) | Facility Management | GSM Infrastructure Managed

Services | Project Planning | E&M Design | Financial & Costing

GSM Infrastructure Managed Service Project Lead at Mobily – Etihad Etisalat Co. (2019-01 – 2024-12)

• Directed end-to-end O&M operations for Mobily GSM civil and electromechanical sites across KSA, ensuring full compliance with KPIs, SLAs, regulatory, safety, and environmental standards.
• Managed the complete lifecycle of passive infrastructure projects, ensuring quality, asset integrity, and operational readiness.
• Led cross-functional coordination with customers, internal teams, vendors, and subcontractors to ensure high service quality, timely issue resolution, and alignment with organizational goals.
• Developed and implemented spare parts and inventory management strategies, optimizing resource allocation, minimizing downtime, and improving operational continuity.
• Established quality assurance and control processes, conducting regular audits and performance assessments to ensure SLA adherence and infrastructure reliability.
• Implemented operational procedures, SOPs, MOPs, and EOPs to standardize processes, enhance efficiency, reduce costs, and improve overall operational excellence.
• Led initiatives to optimize energy consumption, improve asset reliability, and enhance operational and cost performance across infrastructure sites.
• Assisted and overseeing mission-critical programs, including maintenance execution, asset integrity management, performance governance, and financial control.
• Ensured high asset reliability while maintaining uncompromised employee safety, environmental compliance, and regulatory adherence.
• Provided leadership and technical expertise to mobilize resources, build high-performing teams, and deliver service objectives focused on operational excellence and customer satisfaction.
• Drove collaboration across departments and stakeholders to implement processes, enforce policies, and improve governance and accountability frameworks.
• Monitored service delivery, staff performance, and contractor outputs, communicating project progress, KPIs, and budget status to senior management.
• Managed contracts, commercial agreements, budgeting, and financial tracking, implementing corrective actions to address cost and performance variances.
• Led training and development programs to build multi-skilled teams, enforce safety protocols, and promote continuous improvement initiatives.
• Chaired weekly customer performance review meetings, presenting operational KPIs, achievements, risks, and improvement action plans.
• Planned, coordinated, and executed event management for Hajj, special ceremonies, and other high-profile operations, ensuring uninterrupted network and facility performance.
• Prepared and presented monthly invoicing, SLA, and KPI performance reports, driving transparency, accountability, and continuous service improvement.
• Oversaw network enhancement initiatives in terms of OPEX and CAPEX, optimizing infrastructure investment, cost efficiency, and long-term operational performance.
• Monitored and managed third-party vendors and subcontractors responsible for fuel supply, energy delivery, and critical support services, ensuring SLA compliance and service continuity.
• Collaborated with the design and engineering teams to enhance site stability, reliability, and infrastructure resilience for mission-critical operations.
• Tracked and ensured network availability and performance, implementing corrective measures to meet or exceed SLA targets and maintain high service reliability.
• Improved operational efficiency and maintenance performance through redesigned processes, dashboards, and training programs.
• Enhanced energy optimization and implemented initiatives to reduce operational costs.
• Strengthened asset reliability and reduced downtime across multiple regions.

Mission Critical Facility Managed Service Project Manager – Technical Buildings (Central Region) at STC – Saudi Telecom Company (2017-01 – 2019-12)

• Led end-to-end site operations for mission-critical facilities, acting as the single point of contact for operational issues, escalations, and service delivery.
• Managed operations and maintenance of mission-critical electrical, mechanical, and ELV systems including UPS, generators, DC power systems, power panels, transformers, HVAC, CRAC/CRAH units, chillers, split units, fire detection and suppression systems (FM200, CO₂), BMS, access control, and monitoring systems.
• Planned and executed preventive, predictive, and corrective maintenance programs maximize asset reliability, uptime, and operational resilience.
• Ensured compliance with Tier standards (Uptime Institute, TIA-942), safety regulations, internal policies, and enterprise audit and compliance requirements.
• Managed fueling operations, backup power readiness, and power continuity planning to ensure uninterrupted service during outages and critical events.
• Directed asset lifecycle, spare parts, inventory, and database management, ensuring asset traceability, audit readiness, and rapid fault resolution.
• Designed, implemented, and governed operational processes, SOPs, MOPs, EOPs, and Run Books aligned with compliance, safety, and business continuity requirements.
• Developed and maintained business continuity, disaster recovery, and special-event operational plans to ensure resilience during peak demand and critical activities.
• Led fault, incident, access, complaint, change, and field management processes, ensuring structured response, root cause analysis, and preventive actions.
• Implemented energy and power consumption management initiatives, identifying efficiency opportunities and driving cost and sustainability improvements.
• Delivered cost and time optimization initiatives, improving operational efficiency and optimizing OPEX and CAPEX expenditures.
• Planned and optimized operations dimensioning, including manpower, shift coverage, tools, vehicles, maintenance facilities, and logistics resources.
• Established and monitored SLAs, KPIs, and performance, driving continuous service improvement and operational excellence.
• Managed vendor performance, contracts, obligations, and deliverables, ensuring compliance with technical, commercial, and service-level requirements.
• Built, staffed, and operated NOC / RDC teams to provide 24/7 monitoring, incident management, escalation handling, and performance reporting.
• Led and developed high-performing, multi-skilled teams, fostering a strong culture of safety, security, accountability, and continuous improvement.
• Analyzed operational performance, initiated corrective actions, and ensured long-term operational stability.
• Assisted with OPEX and CAPEX planning, budgeting, financial tracking, variance analysis, and reconciliation.
• Prepared and delivered weekly and executive performance reports covering KPIs, incidents, risks, achievements, and improvement actions.
• Demonstrated strong problem-solving, analytical, communication, and leadership skills while managing multiple concurrent, high-pressure, mission-critical operations.
• Improved operational efficiency and maintenance performance through redesigned processes, dashboards, and training programs.
• Enhanced energy optimization and implemented initiatives to reduce operational costs.
• Strengthened asset reliability and reduced downtime across multiple regions.

Senior Electromechanical Project Manager at ACES – Advanced Communication & Electronic Systems Co. (2008-01 – 2016-12)

• Led complete Electrical & Mechanical (E&M) engineering, design, installation, testing, commissioning, and project close-out activities.
• Managed multidisciplinary electrical and mechanical engineering design, ensuring compliance with project specifications, applicable standards, and client requirements.
• Developed and coordinated layout drawings, shop drawings, and multidisciplinary interfaces with architectural, structural, and MEP disciplines.
• Designed power distribution systems, including Single-Line Diagrams (SLDs), load schedules, and distribution arrangements.
• Performed power cable sizing, voltage-drop calculations, cable routing, and cable management design.
• Designed and coordinated earthing and grounding systems, ensuring system safety and compliance with applicable standards.
• Managed the design, installation, integration, and commissioning of fire alarm and firefighting systems, including: Fire Alarm Control Panel (FACP) installation and system integration. Cause-and-effect matrices and alarm system interfacing.
• Managed Building Monitoring, Control, and Alarm Systems, including system integration and interface coordination.
• Designed and coordinated lighting systems, including distribution, layouts, and control requirements.
• Managed UPS and DC power systems, including power distribution, battery systems, and associated interfaces.
• Coordinated HVAC systems and controls, ensuring integration with electrical, mechanical, and building management systems.
• Managed secondary substations, including associated electrical equipment, distribution systems, and interfaces.
• Coordinated generator systems, including electrical distribution, controls, synchronization, and integration with facility power systems.
• Managed security and low-current systems, ensuring proper coordination, installation, integration, and commissioning.
• Coordinated cable management systems and architectural interfaces, ensuring efficient routing and multidisciplinary integration.
• Directed testing, commissioning, troubleshooting, handover, documentation, and project close-out activities.
• Coordinated with clients, consultants, contractors, suppliers, and multidisciplinary engineering teams to ensure successful project execution and timely delivery.

Senior Electromechanical Planning & Implementation Engineer at PALTEL – Palestine Telecommunications Co. (2006-01 – 2008-12)

• Designed UPS systems and electrical distribution panels with full calculations (voltage drop, short circuit, load).
• Managed fire alarm system installations, cable routing, and infrastructure upgrades.
• Developed detailed engineering reports and technical drawings.

Senior Electromechanical Project Engineer at CCC – Consultant Contract Company (2005-01 – 2006-12)

• Installation of lighting, power, security systems, and BMS (HVAC, fire alarm, access control).
• Prepared shop drawings, as-built documentation, and supervised installation of MV cables, distribution boards, and power infrastructure.

Bachelor of Science in Electrical Engineering – Birzeit University