Alanoud A Bin saif

Customer Service & Customer Experience Professional with over 6 years of experience in the automotive and financial services industries. Experienced in complaint resolution, customer satisfaction analysis (CSAT), performance reporting, CRM systems, employee training, and omnichannel customer support through phone, email, live chat, and social media in both Arabic and English.

Customer Support Specialist at Tabby (2026-01 – 2026-02)

• Provided customer support via phone, live chat, and email in Arabic and English.
• Resolved payment, installment, account, and transaction-related inquiries accurately.
• Maintained high customer satisfaction while handling multiple customer interactions.
• Collaborated with internal teams to resolve customer issues efficiently.

Contact Center Specialist at Al Jazirah Vehicles Agencies (Ford) (2019-02 – 2025-10)

• Reduced customer complaints by 3–6 cases per week through proactive service improvements.
• Handled 40–80 inbound calls daily.
• Processed 100–400 after-sales service requests.
• Responded to 100–200 customer inquiries through social media.
• Prepared CSAT and performance reports.
• Trained new customer service representatives.
• Utilized CRM systems and Genesys.

Bachelor of Business Administration – Princess Nourah bint Abdulrahman University (2013 – 2018)