Alanoud Almufrej

I aim to contribute to a productive work environment, gain valuable experience, and achieve my professional goals while effectively showcasing my role in a competitive setting to provide the best possible service.

Administrative Manager / Reception & Customer Service at Al-Mashahir Medical Complex (2025-09 – 2025-11)

Managed administrative operations and reception services at a medical complex

• Managed staff operations, assigned tasks, trained employees, and monitored performance.
• Conducted initial job interviews and participated in recruitment processes.
• Welcomed patients, scheduled appointments, and monitored attendance.
• Entered and updated patient records while maintaining confidentiality.
• Answered phone calls and client inquiries, providing necessary support.
• Coordinated between patients, doctors, and medical staff to ensure service quality.

Reception & Customer Service (Volunteer) at Retaj Medical Clinics (2025-08 – 2025-09)

Volunteer reception and customer service at medical clinics

• Greeted clients and organized appointments while ensuring service quality.
• Answered phone calls, provided information about services, and resolved client inquiries efficiently.
• Accurately recorded client data in the Kaizen system and followed up on complaints or feedback.
• Coordinated between departments and medical staff to deliver excellent client experience.

Reception & Customer Service at Al-Samriya Medical Complex (2024-03 – 2024-09)

Provided reception and customer service at medical complex

• Assisted patients in locating the correct departments and services.
• Entered patient data into computer systems accurately.
• Scheduled appointments and ensured timely patient visits.
• Delivered exceptional service and addressed patient complaints effectively.
• Handled patient complaints professionally and provided appropriate solutions.

Sales Assistant at Al-Mustaqbal Commercial Complex (2023-07 – 2023-09)

Sales assistant in ready-made clothing retail

• Assisted clients in finding clothing items according to their needs and budget.
• Provided suitable recommendations based on customer preferences.
• Answered client questions regarding products and services.

Bachelor's Degree in General Administration (Specialization: Organizational & Administrative Development) – King Abdulaziz University (2023)