Alejandro Garcia

Highly accomplished senior-level Telecommunications & IT PMO Executive with a B.Sc. in Telecommunications Engineering and more than 20 years of experience leading business planning, portfolio governance and enterprise technology delivery within tier-1 telecommunications organisations. Trusted advisor to VP and C-level leadership, translating engineering execution and technology investment priorities into objective executive decision support. Highly skilled at increasing PMO maturity through structured governance, portfolio transparency, executive planning disciplines and standardized portfolio management practices.

Adept at operating across highly matrixed organisations and multi-vendor environments while improving operational transparency, compliance and delivery governance.

Business Operations Lead - Motorola Solutions

(2024-03 - 2026-03)

Appointed to strengthen executive planning, portfolio governance and investment decision support across a mission-critical business unit (comprising Product Management, 15 engineering teams and ~200 engineers), while supporting global Managed Services planning.

• Investment Governance: Established the macro-capacity planning model used by executive leadership to evaluate engineering capacity, delivery readiness and investment priorities, providing the planning baseline for strategic technology investment decisions.
• Executive Decision Support: Analyzed and exposed a 40% engineering capacity drift into reactive technical debt. Demonstrated to VP-level stakeholders how this diversion threatened strategic roadmaps and commercial delivery.
• IT Controls & Audit Alignment: Reframed cybersecurity funding into a mandatory control baseline paired with a value-assessed investment stream, tracked through a staged maturity roadmap ("Road to Amber").
• Executive Visibility: Maintained an unbroken weekly executive reporting cadence, replacing fragmented status updates with a single consolidated view of program health, milestones and strategic delivery risks.
• Strategic Resource Alignment: Collaborated with cross-functional commercial and engineering stakeholders to resolve complex prioritization friction, allowing strategic resource alignment without expanding core headcount.

Programme Management Office (PMO) Lead - Motorola Solutions

(2023-12 - 2024-03)

Appointed during a company-wide transition to establish planning consistency, build objective portfolio governance and strengthen executive reporting.

• Structured PMO Intake: Designed and built a structured, front-end intake and prioritization funnel to establish objective portfolio governance, eliminating subjective prioritization and aligning engineering capacity with strategic business cases.
• Portfolio Consolidation: Consolidated over 50 fragmented roadmap estimations into a single data-driven planning baseline, establishing absolute portfolio transparency across interdependencies and resource constraints.
• Forward-Looking Reporting: Designed and implemented a single executive delivery-readiness dashboard, replacing lengthy status reports with objective, forward-looking indicators to help leadership proactively identify and mitigate program bottlenecks.

Strategic Delivery Lead - Motorola Solutions

(2022-01 - 2024-01)

Directed delivery governance and executive coordination for strategic multi-million-dollar technology portfolios.

• Strategic Programme Delivery: Served as the primary technical interface for highly complex government modernization programmes, securing software integration and milestone delivery under strict timeline constraints.
• Strategic Milestone Governance: Secured 100% on-time delivery across 8 critical beta programs and 4 major software releases, governing hardware feature integration and strict cybersecurity compliance.
• Conflict Resolution & Diplomacy: Acted as the primary diplomatic interface during complex program escalations, translating complex technical delivery risks into clear, actionable executive recommendations to protect critical schedules.

Global Escalation & Incident Management Lead - Motorola Solutions

(2019-01 - 2021-12)

Redesigned and led global broadband escalation and incident management capabilities, protecting service availability and commercial SLA performance across live deployments.

• SLA & Audit Compliance: Introduced operational SLA governance, KPIs, severity management and escalation frameworks for live operations; owned and maintained the ISO 9001 and ISO 27001 certification and audit lifecycles.
• Operational Efficiency: Streamlined the support and escalation organization from 12 to 4 specialists and cut incident ticket volume by 55%, significantly improving operational efficiency while protecting contractual commitments.
• Pre-Deployment Controls: Embedded engineering checkpoints directly into Product Development release cycles to isolate and resolve defects before customer-facing deployment.

Global Deployment Lead - Motorola Solutions

(2013-01 - 2018-12)

Acted as an independent, on-site expert for national-scale infrastructure deployments, positioned outside local reporting lines to identify and mitigate delivery risks.

• National-Scale Deliveries: Led six national-scale, eight-figure large-scale technology programmes spanning network infrastructure, software platforms and enterprise integration across Singapore, Hong Kong, Norway and the United Kingdom.
• Programme Delivery Governance: Protected critical deployment milestones across government programmes by coordinating delivery plans around subcontractor availability, site access restrictions and external stakeholder dependencies while maintaining agreed implementation schedules.
• Process Standardization: Standardized deployment methodologies and playbooks across international programs, tightening outage window precision by 25%.

Program Test Manager - Motorola Solutions

(2006 - 2012)

• Scaled the system integration testing organization to achieve highly mature CMMI Level 5 standards across 15 engineering teams.

Engineering Project Manager - Motorola Solutions

(2003 - 2006)

• Directed carrier-grade security software releases from requirements gathering through operational handover.

Project Manager - GN Netcom

(2003 - 2003)

• Managed advanced research proof-of-concept projects evaluating emerging communications technologies.

Commissioning Engineer - Nokia Networks

(1999 - 2001)

• Delivered international commissioning and acceptance testing for Intelligent Network platforms across Europe, Asia and Latin America.

B.Sc. - Telecommunications Engineering - Technical University of Denmark (DTU)

Master's Certificate - Project Management - The George Washington University School of Business