Ali Mohamed

Dynamic Maintenance Lead Hand and Field Service Engineer with 8+ years of proven expertise in Caterpillar heavy equipment maintenance. Currently deployed by Zahid Tractor (authorized CAT agent, KSA) to manage high-stakes mining assignments, including complex equipment cases, diagnosing severe failures, and restoring operations with minimal downtime. Specialist in hydraulic, electrohydraulic, powertrain, electrical, and engine systems across construction, mining, marine, and industrial environments.

Recognized for reliability leadership, advanced root cause analysis, and consistently delivering zero-compromise maintenance outcomes across large-scale African and Middle Eastern projects.

Maintenance Lead Hand at Zahid Tractor - Authorized Caterpillar Agent (2024-09 – Present)

Spearheads maintenance operations across mining and heavy equipment projects, resolving complex equipment failures and ensuring high availability of heavy machinery for all customers. Oversee field teams, manage repair execution, and coordinate with customers and internal functions to deliver reliable, timely service while maintaining safety and quality standards.

• Executed advanced diagnostics on Caterpillar mining fleets using ET and SIS, performing end-to-end troubleshooting, removal, installation, testing, and adjustment across mechanical, electrohydraulic, powertrain, marine, and industrial engine systems
• Supported maintenance supervisors in preparing quotations, selecting spare parts, and managing inventory follow-up to ensure repair readiness and zero supply disruptions
• Executed PM programs and maintenance schedules across all CAT equipment categories and plant facilities, maximizing asset lifespan and operational efficiency
• Deployed advanced diagnostic tools, including VIMS, to monitor machine health, identify root causes of mechanical failures, and reduce repair turnaround times and repeat breakdowns
• Enforced strict HSE, PPE, and LOTO compliance across all site operations, embedding a culture of safety and hazardous energy control within the team
• Authored detailed repair reports and maintained transparent customer communication, reinforcing trust and sustaining client relationships
• Performed post-repair quality control assessments to validate solution effectiveness and uphold Caterpillar workmanship standards

Field Service Team Leader at Mantrac Egypt - Authorized Caterpillar Agent (2023-01 – 2024-08)

Promoted to Field Service Team Leader at Mantrac Egypt, overseeing end-to-end field service operations for all CAT products across all customer sites. Led a team of 19 engineers and technicians, driving consistent achievement of repair and maintenance targets, implementing PM schedules, and maintaining the highest Caterpillar service standards.

• Led a team of 19 HD mechanics and field engineers to maintain high fleet availability by implementing structured PM schedules and conducting daily TBT sessions to ensure full HSE and PPE compliance
• Executed advanced diagnostics on HEMM and HME fleets using Caterpillar ET and SIS, performing root cause analysis and enabling swift fault resolution across all CAT product lines and customer sites
• Coordinated repair planning, spare parts requisition per OEM standards, and work order management, ensuring repair readiness and maximized equipment uptime across construction, mining, and marine projects
• Authored detailed repair reports and maintained transparent customer communication, reinforcing service quality and sustaining client relationships

Field Service Engineer at Mantrac Egypt - Authorized Caterpillar Agent (2018-08 – 2022-12)

Delivered field service engineering across all CAT product lines and customer sites at Mantrac Egypt, performing scheduled and emergency maintenance, troubleshooting, and repairs on HEMM and HME fleets. Performed diagnostics using Caterpillar ET and SIS, applied OEM service procedures, and upheld full HSE compliance, including PPE and LOTO standards on all job sites.

• Executed advanced diagnostics on Caterpillar HEMM fleets using ET and SIS, enabling rapid ECM fault identification and reducing equipment downtime across all customer sites
• Performed preventive maintenance (PM) programs and condition monitoring across diverse CAT fleet assets, improving equipment reliability and reducing unplanned failures
• Conducted on-site installation, commissioning, and maintenance for all CAT product categories, ensuring minimal customer downtime and zero disruption to operational schedules
• Conducted daily TBT sessions to ensure full HSE and PPE compliance, fostering a strong safety culture across all field operations
• Maintained comprehensive repair documentation, work orders, and transparent customer communication, supporting continuous improvement and client satisfaction

Maintenance Engineer at Transcargo International (2018-04 – 2018-07)

• Led a 25-member technical team, ensuring high productivity and quality while managing work orders and preventive maintenance to maximize uptime; reported to the Director of Engineering, driving accurate reporting and continuous improvements

Bachelor of Engineering in Automotive & Tractor Department – Helwan University, Cairo, Egypt (2017)