Amar Qassab

Computer Science graduate with hands-on experience in IT support, help desk operations, troubleshooting, hardware maintenance, local network support, and end-user technical support. Currently building a career in cybersecurity, with CompTIA Security+ as a foundational step toward security operations, network security, threat detection, access control, risk management, and incident response fundamentals. Seeking an entry-level SOC Analyst or Cybersecurity Analyst role where I can apply my technical support background, problem-solving skills, and cybersecurity knowledge to support secure and reliable IT environments.

Repair Technician at Salah for Professional Maintenance (2024-07 – Present)

• Diagnose and resolve hardware, software, router, computer, and mobile device issues in a customer-facing repair environment.
• Troubleshoot an average of 3-4 devices per week by identifying root causes and applying effective repair, configuration, or software solutions.
• Provide direct technical support to customers by explaining issues clearly, recommending solutions, and ensuring reliable service delivery.
• Perform hardware diagnostics, operating system troubleshooting, software issue resolution, router support, and basic connectivity troubleshooting.

IT Intern at Wadi Al-Dawasir General Hospital (2024-02 – 2024-04)

• Assisted with IT support activities within the hospital local network environment, including connectivity, device setup, and technical troubleshooting.
• Supported users with hardware, software, and network-related issues while following internal IT procedures.
• Assisted IT staff with local network support, basic infrastructure maintenance, and device configuration tasks.
• Handled technical support requests and gained practical exposure to ticket-based IT operations in a healthcare environment.

Help Desk Support at Shams Altdawi Medical Company (2018-01 – 2018-10)

• Provided on-site and remote technical support for approximately 40 users across 3 branches in Wadi Al-Dawasir and Riyadh.
• Helped support and maintain a local network connecting multiple medical company branches.
• Resolved user issues related to computers, printers, network connectivity, clinic software, and ticketing system requests.
• Supported daily IT operations by troubleshooting hardware, software, access, and system-related problems.

Bachelor's Degree in Computer Science – Mustaqbal University (2020 – 2024)