Ameer Sultan

Hands-on Microsoft 365 and Azure professional with deep expertise in collaboration platforms, identity management, and cloud infrastructure. Proven experience administering Microsoft 365 tenants, hybrid Exchange environments, Microsoft Entra ID (Azure AD), and Azure core services. Strong focus on security, automation, Zero Trust principles, and operational excellence. Adept at incident management, platform optimization, and driving user adoption across enterprise environments.

IT Infrastructure and Operation Manager at Al Nabah Al Naqi Trading Company (2024-11 – Present)

Infrastructure Manager at Watan First Human Resource Company (2023-05 – 2024-09)

Senior System Administrator / Team Leader at Saudi Manpower Solutions Company (SMASCO) (2014-09 – 2023-04)

• Infrastructure Management: Oversee the design, implementation, and maintenance of the company's IT infrastructure, including servers, networks, and storage systems.
• Budget Management: Develop and manage the infrastructure budget, optimizing spending and ensuring cost-effective solutions.
• Security and Compliance: Ensure that all infrastructure systems comply with industry regulations and standards, including data protection.
• Team Leadership: Manage and mentor a team of infrastructure engineers and technicians, fostering a culture of excellence and continuous improvement.
• Performance Monitoring: Implement and manage tools for monitoring the performance of infrastructure systems, ensuring high availability and reliability.
• Administered and supported enterprise Microsoft 365 tenant including Exchange Online, Teams, SharePoint Online, and OneDrive.
• Managed hybrid Exchange environments and Azure AD Connect synchronization, ensuring identity consistency and minimal downtime.
• Configured and enforced Microsoft Teams policies, conferencing standards, and telephony integrations.
• Administered SharePoint Online site collections, document libraries, permissions, retention, and governance policies.
• Disaster Recovery: Develop and maintain disaster recovery plans to ensure business continuity.
• Innovation: Stay abreast of emerging technologies and industry trends, recommending and implementing new technologies to enhance the company's infrastructure.
• Vendor Management: Manage relationships with external vendors and service providers, ensuring that services are delivered according to SLAs.
• Documentation: Maintain comprehensive documentation of infrastructure systems, processes, and procedures.
• Project Management: Lead infrastructure projects, from planning and design to implementation and support, ensuring timely and within-budget delivery.
• Collaboration: Work closely with other departments, particularly IT, development, and operations, to understand their infrastructure needs and develop solutions.
• High level support including troubleshooting, administering & service restoration for Windows 2012, 2016, 2019 and 2022 operating systems.
• Provide Problem Management support, including root cause analysis (RCA)
• Specialized in Data Center Virtualization VMWARE/ Hyper-V migrations
• Managing Public clouds (Azure and Aws) and Private cloud servers.
• MS Cluster for Hyper V and SQL servers with NLB setup
• Strictly followed ITIL process for change, incident and Problem management.
• SAN, NAS, Database Backup and restoration through Veritas NetBackup.
• Firewall, switch and AP implementation and management.
• SCOM, SCCM implementation and customize and monitoring.
• Expertise DHCP, DNS, SEPM, AD, public domain and DNS, ADFS, IIS, GPO, Forest level and site replication, Multiple domain trust relationship, Public SSL certificate.
• Ticketing Tools: - Manage Engine ServiceDesk Plus for all IT related tasks.
• Level 3 support and Troubleshoot VMware, Hyper-V (host and VM) servers.
• Sound knowledge in batch script, VB script and PowerShell scripts
• Microsoft Azure (basic) AAD, Office 365 for Exchange management with hybrid AD setup.
• Troubleshoot and Administer Disk Capacity and File Sharing related issues.
• Expertise in HP 3PAR SAN management for LUNS and volumes allocation.
• Coordinating with application team to resolve applications level performance issues and pro-active decision making.
• Periodic evaluation of third-party software license and version control with suppliers (Microsoft, HP, Arc server and VERITAS NetBackup, 3PAR, SEPM).
• Expert in DR (COB) site infra-arrangement
• Low level current devices NVR and DVR installation and monitoring.
• BIOTime attendance device installation and centralized management and configuration.
• Significant reduction in manual operational tasks
• Improved platform performance and efficiency metrics Actively supported Level 2 and Level 3 incidents related to Microsoft 365, Azure, and identity services.
• Conducted root cause analysis and implemented permanent corrective actions.
• Coordinated major incident response and service restoration with cross-functional teams.
• Created and maintained technical documentation, runbooks, and troubleshooting guides.
• Provided technical oversight for third-party collaboration and cloud service providers.
• Evaluated Microsoft roadmap features and assessed business impact.
• Supported licensing optimization and procurement decisions.
• Reduced incident resolution times
• Lowered recurrence of major incidents

Wintel System Administrator at Softenger India Pvt. Ltd. (worked in CITI Bank client) (2005-10 – 2014-07)

B.E in Electronics & Communications Engineering – Mohamed Sathak Engineering College