Ashfaq Mohmd

Store operations leader with 9+ years in specialty coffee and café management—including seven years as Store In-Charge with Starbucks Oman. Known for building reliable teams, elevating guest experience, tightening cash/stock controls, and hitting ambitious targets. Recognized with Coffee Master certification, Partner of the Month, District Champion and two Bravo Awards. Currently based in Jubail, Saudi Arabia and ready to bring premium Starbucks-level service standards to the next role.

Store In-Charge at Starbucks (2016-04 – 2023-03)

• Directed daily operations, cash handling, and end-of-period financial reporting.
• Built schedules, forecasted labor, and approved time-off to align staffing with demand.
• Hired, onboarded, and coached partners; reduced turnover through regular appraisals.
• Trained team on Starbucks Service Experience, product knowledge, and operating standards.
• Managed ordering and inventory for supplies, materials, and merchandise.
• Resolved guest issues with empathy and composure to protect loyalty and satisfaction.
• Monitored budgets, purchases, and controllables to meet quarterly targets.
• Achieved and exceeded KPIs, driving a 112% increase in sales.

Café Manager at Café Coffee Day (2014-03 – 2016-01)

• Supervised baristas and café staff; set and met production targets.
• Resolved customer concerns regarding product quality and service.
• Trained new hires on service standards, equipment, and POS operations.

BBM in Bachelor of Business Management – Mahatma Gandhi University (2011-03 – 2014-06)