Assistant Store Manager at El Othaim Market (2026-02 – 2026-05)
- Managed daily branch operations across sales floor, stock, and customer service, supervising a team of 10-25 staff
- Oversaw inventory control and stock replenishment to help reduce shrinkage and avoid stockouts
- Trained and coached staff on customer service standards, POS procedures, and store policies
- Supported the branch manager in driving sales performance and maintaining store presentation standards
Night Store Manager at Mahmoud ElFar Market (2024-12 – 2026-01)
- Led night-shift branch operations, managing a team of 10-25 staff across sales floor, stock, and cashier functions
- Monitored overnight inventory and stock levels, coordinating with day-shift management to reduce loss and ensure product availability
- Ensured compliance with company policies, food safety, and store cleanliness standards during night operations
- Handled escalated customer complaints and resolved operational issues independently
Night Store Manager (Dark Store) at Mahmoud ElFar Market (2023-05 – 2024-12)
- Managed a dark-store (online order fulfillment) operation, overseeing order picking, packing, and dispatch accuracy for a team of 10-25 staff
- Coordinated stock control and inventory accuracy specific to e-commerce fulfillment
- Worked to improve order accuracy and reduce fulfillment turnaround times
Supervisor, Grocery & Food Section at Mahmoud ElFar Market (2022-10 – 2023-05)
- Supervised Grocery and Food section operations across two branches, overseeing staff, stock levels, and merchandising standards
- Coordinated with section teams to maintain product availability and minimize waste and shrinkage
Supervisor, Grocery & Food Section at Panda Egypt (2020-10 – 2022-10)
- Supervised Grocery and Food section staff and daily operations, ensuring stock availability and merchandising standards
- Contributed to shrinkage control and customer service quality within the section
Section Manager, Customer Service at Khair Zaman (Metro Market) (2018-11 – 2019-12)
- Managed the customer service section, handling customer complaints, returns, and refunds to maintain service quality
- Trained front-line staff on customer service standards and complaint-resolution procedures
Store Manager at Al Farganey Market (2018-07 – 2018-11)
- Managed full store operations including staff supervision, inventory control, and sales performance for the branch
Store Leader at Pandati Market (2016-08 – 2017-10)
- Led store-level operations across Grocery, Food, and Household sections at a major Panda hypermarket
- Supervised section supervisors and staff, supporting team development and adherence to Panda's retail operating standards
- Monitored stock control, cash operations, and store presentation to support sales and shrinkage targets
Store Leader at Pandati Market (2013-10 – 2016-08)
- Led store-level operations across multiple sections, overseeing daily sales floor, stock, and customer service performance
- Supervised staff scheduling and performance, contributing to team development within Panda's retail standards
Supervisor, Electronics Section at Panda Hypermarket (2010-07 – 2013-10)
- Supervised the Electronics section, overseeing merchandising, stock control, and staff scheduling to meet sales targets
Supervisor, Electronics Section at Panda Hypermarket (2009-11 – 2010-07)
- Supervised Electronics section staff and daily operations, ensuring product availability and merchandising standards
Team Leader, Household Section at Geant Hypermarket (2009-11 – 2010-05)
- Led the Household section team, overseeing stock, merchandising, and customer service standards
Team Leader / Supervisor Cashier at Geant Hypermarket (2009-08 – 2010-05)
- Supervised the cashier team, overseeing POS operations, cash handling accuracy, and customer service at checkout
Cashier at Carrefour Hypermarket (2005-05 – 2009-08)
- Operated POS systems and handled cash transactions accurately while delivering customer service at checkout
