Ashwaq Kateb

Bachelor's degree holder in Social Work with administrative experience in private schools and direct experience interacting with customers and handling inquiries. Possesses strong communication, organizational, and problem-solving skills, with the ability to professionally manage customer inquiries and complaints. Holds certified volunteer experience and completed a six-month Computer Skills course in addition to a seven-month English Language course.

Seeking to join Salla as a Merchant Care Specialist and contribute to enhancing customer experience, improving satisfaction levels, and delivering high-quality support.

Administrative Employee - Manahel Qurtubah Schools

(2022-09 - 2024-06)

• Assisted students, parents, and visitors with inquiries and administrative requests.
• Managed electronic and paper records while ensuring data accuracy.
• Handled email correspondence and daily administrative communications.
• Coordinated with different departments to resolve operational issues.
• Prepared reports and maintained documentation.
• Worked in a fast-paced environment while managing multiple tasks simultaneously.

Social Work Intern - Al Rowad Schools

6 Months

• Provided direct support to beneficiaries.
• Assisted in preparing reports and documentation.
• Followed up on cases and coordinated with relevant parties.
• Worked effectively within a team environment.

Volunteer - Princess Nourah bint Abdulrahman University

57 Volunteer Hours

• Assisted in organizing events and activities.
• Supported beneficiaries and visitors.

Bachelor of Social Work - Social Work - Princess Nourah bint Abdulrahman University (2019)