Asif Ali

A dedicated professional with experience as a Junior Data Analyst at PTCL with hands-on experience in KPI reporting, Customer Happiness Index (CHI) analysis, and network performance monitoring. Proficient in using Power BI, Excel, SQL and Python to develop dashboards and generate insights that support data-driven decisions and service enhancements

Junior Data Analyst 05/06/2023 – 27/02/2025

Pakistan Telecommunication Limited (PTCL), U-Tower, Islamabad, Pakistan 

• Developed and maintained KPI dashboards to monitor and compare performance metrics across regional technical teams, enabling data-driven decision-making. 
• Generated and analysed Customer Happiness Index (CHI) reports to track customer satisfaction trends and support service improvement initiatives. 
• Designed and implemented network availability reports using Power BI, providing real-time visibility into service uptime and reliability. 
• Conducted ad-hoc data analysis to identify and investigate causes of network performance degradation, ensuring timely resolution and improved service quality.

The Prime Ministers’ Ba-Ikhtiyar Naujawan Trainee 05/06/2023 – 27/02/2025

Pakistan Telecommunication Limited (PTCL), U-Tower, Islamabad, Pakistan 

•  Utilized Advanced Excel techniques for data manipulation, cleaning, and reporting large datasets. 
• Applied Structure Query Language (SQL) to query telecom databases, ensuring accurate data extraction and analysis.
• Assisted in developing Power BI dashboards to visualize KPI’s and enhance decision-making for internal teams.

Bachelor of Science in Computer Engineering 03/09/2018 – 15/09/2022

COMSATS University Islamabad, Abbottabad Campus