Asim Sughayir

Established the Mortality Management Department, developing workflows and reporting structures, including the process for issuing death notifications. Supported the Laboratory Department by managing blood bank data using Excel, improving data accuracy and reducing errors. Created a comprehensive hospital manual with contact information to streamline communication between hospitals and coordinate the transfer and admission of emergency cases.

Duty Manager at Al Salama Hospital (2023-08 – 2025-01)

• Established the Mortality Management Department, developing workflows and reporting structures, including the process for issuing death notifications.
• Supported the Laboratory Department by managing blood bank data using Excel, improving data accuracy and reducing errors.
• Created a comprehensive hospital manual with contact information to streamline communication between hospitals and coordinate the transfer and admission of emergency cases.
• Analyzed daily operational issues and implemented effective solutions to ensure smooth workflow across various departments.
• Oversaw the quality of patient services in inpatient and outpatient clinics and implemented measures to improve patient satisfaction.

Duty Manager at Dr. Bakhsh Hospital (2022-05 – 2023-05)

• Manage all operational processes during shifts.
• Coordinate with operations at the Ministry of Health and the Red Crescent to transfer and receive patients.
• Continuously monitor the ICU and coordinate vacant and occupied beds.
• Supervise the transfer and admission of emergency cases and coordinate directly with Red Crescent teams.
• Receive and resolve patient complaints promptly and effectively.
• Prepare detailed daily reports and submit them to senior management.
• Address operational issues such as maintenance or service interruptions and make immediate decisions.
• Deal with administrative discrimination and demands for professional equality.
• Lead a team of staff and shift workers to ensure continuity of high-quality service.

Duty Manager at Aya Hospital (2017-12 – 2022-04)

• Coordinated case transfers and admissions between hospitals, ensuring smooth operations and patient safety.
• Issued necessary medical reports accurately and in a timely manner.
• Issued birth notifications according to standard procedures.
• Oversaw surgical bookings, day-case procedures, and delivery packages, improving operating room utilization efficiency.
• Effectively handled emergency and unexpected issues, implementing innovative solutions to minimize disruption.
• Participated in oversight of the quality of patient services in inpatient and outpatient clinics, providing data-driven recommendations for improvement.
• Issued death notifications in accordance with established legal and administrative procedures.

Customer Service at SACO (2013-05 – 2013-11)

Bachelor in Health Care Administration – Batterjee Medical College (2017-06)