SANG Business Sector Manager at Sami Advanced Electronic Company (2025-01 – Present)
Responsible for ensuring service availability of facilities and telecommunications, reporting directly to the Head of Operations & Maintenance.
- Manage and lead the Network Monitoring and Control Center (NMCC) team, overseeing daily operations and performance.
- Enable staff, subcontractors, and suppliers to deliver 24/7 services in compliance with established business processes and SLAs.
- Review, approve, and implement corrective maintenance, new work orders, service requests, urgent operational tasks, and outage activities in accordance with contractual requirements.
- Act as the primary point of contact with the Authority and end customer (Ministry of National Guard).
- Prepare, review, and submit periodic operational, technical reports, and strategic plans
SANG Head of Region O&M at Modern Technology Company (2022-01 – 2025-12)
Responsible for ensuring service availability of facilities and telecommunications, reporting directly to the Head of Operations & Maintenance.
- Manage and lead the Network Monitoring and Control Center (NMCC) team, overseeing daily operations and performance.
- Enable staff, subcontractors, and suppliers to deliver 24/7 services in compliance with established business processes and SLAs.
- Review, approve, and implement corrective maintenance, new work orders, service requests, urgent operational tasks, and outage activities in accordance with contractual requirements.
- Act as the primary point of contact with the Authority and end customer (Ministry of National Guard).
- Prepare, review, and submit periodic operational, technical reports, and strategic plans
Business Operations Projects Manager at Saudi Telecom Company (2015-01 – 2022-12)
Strategic management of business operations projects with focus on client expectations and STC strategic vision.
- Strategically Maintaining an exceptional image and applying guidelines, and values while managing client expectations in line with the overall strategic vision that advances STC Business operations objectives.
- Driving strategic decisions through delivering projects long-term expected results, establishing and maintaining processes to manage scope over the project lifecycle, setting project operations and performance standards, and assessing and managing risk within, and across, multiple projects in a professional manner.
- Achieved STC Business operations goals & objectives while meeting projects scope goals while meeting financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing and initiating corrective actions.
- Manage and direct overall project activities and monitor progress, including project capacity planning, developing and mentoring staff, and internal process improvement activity and directs cross-organizational program teams through project lifecycle from ideation to project execution, including executive approval and multiple demand management processes.
- Tracking the revenue and billing for the projects and work to achieve them as planned.
Managed Services, Regional Field Operations Manager (Central / west) + Hajj & Ramdan Special events Manager (Mobily Account) at Ericsson (2012-01 – 2015-12)
Managed telecom field operation managed services with high availability assurance and special event management.
- Managed Telecom field operation managed services with high availability assurance considering contractual SLA, KPI
- Maintaining network performance as per the agreed KPI's & SLA's.
- Managing & guiding the ASP teams performing the direct field operations activities.
- Hajj & Ramadan Project manager, covering all the preparations including network readiness, Resources availability.
- Interfacing directly with both Mobily & Ericsson management for project update and managing the project's operational part during the main event.
- Managed Service Field Operation Manager for the most important and difficult projects through the year HAJJ & RAMDAN
Telecom Implementation Team Manager (Mobily central Region) at Ericsson (2008-01 – 2012-12)
Managed implementation of GSM network access network rollout and RBS expansion for Mobily.
- Participated in planning and implementing of Access Network (Greenfield+IBS) roll-out for Phase L+5,L+6, L+7and L+8 - Mobily GSM network, over central Region.
- Implementing of GSM RBS and TRM sites, starting from telecom installation and all the way to bring the site On-Air and handed over to Managed Services.
- Managed the implementation of RBS expansion 900MHz and 1800MHZ.
- Controlling the hand-over among Ericsson's different departments and subcontractors in order to maintain steady workflow.
- Managed the Acceptance standard and procedure with Managed Services and overlook the acceptance result for improvement.
- Follow up subcontractor's installation progress closely to assure delivery on schedule.
- Involve with integration team to ensure the Radio and Transmission part are according to agreed standard
- Involve in Monthly Higher level project meeting with customer for improvement and suggestion.
Projects Implementation Coordinator (Mobily central Region) at Ericsson (2007-01 – 2008-12)
Coordinated new sites, IBS and expansions for Mobily GSM network implementation.
- Coordinate New Sites,IBS and Expansions L+4, L+5, L+6, L+7 Mobily Major GSM activities.
- Coordinate with subcontractors to prepare the installation planning schedule
- Prepare Monthly project planning report to Mobily management and Ericsson management.
- Coordinate acceptance standard and procedure with Ericsson quality group and overlook the acceptance result for improvement.
- Prepare Acceptance target date and follow-up with customer and subcontractors for proper dateline on the completion together with clearance scope.
Telecom Engineer at Al Misehal Group - NoviaCom (2001-01 – 2007-12)
Installation, testing, commissioning and quality assurance of telecommunications equipment.
- Supervise the installation of HuaWei SDH /OSN and Metro equipment's
- Perform testing and commissioning in the site
- Interpret blueprints and similar instructions approved by Saudi Telecom Company (STC)
- Carry out Site Acceptance and OIL Clearance.
- Assist the customer in site acceptance.
- Coordinate the final PAT findings with the PAT team.
- Carryout site audit, and identify site faults based on customer acceptance parameters.
- Make site installation quality audit reports.
- Installation and commissioning of New RBS/TRM Ericsson cabinets
