Bandar Alsumari

Software Engineering graduate with hands-on IT support experience from a cooperative training program and a strong focus on quality assurance and test automation. Certified in Playwright and API Testing in JavaScript through Test Automation University (Applitools). Skilled in manual testing, regression testing, and writing clear, structured test cases. Seeking to apply software quality expertise as a QA Engineer.

IT Cooperative Trainee at Municipality of Hail Region (2025-06 – 2026-01)

• Provided first-level technical support to staff across 2 departments, resolving routine hardware, software, and network issues under supervision.
• Set up and configured 20+ workstations, including operating system installation, peripheral connections, and standard office software.
• Maintained the IT asset inventory and updated documentation for 100+ devices, improving tracking accuracy and reducing duplicate records.
• Prepared and deployed workstations for new employees, including device setup, cabling, and user account provisioning.
• Troubleshot printers, email accounts, and network connectivity, escalating complex cases to senior technicians for faster resolution.
• Performed software installations and routine system updates, keeping department computers current and stable.
• Logged and tracked support requests and handled day-to-day tasks such as password resets and basic printer maintenance.

Bachelor of Science in Software Engineering – University of Hail (2022 – 2026)