Bassam Yahya
Tichnical Support Officer
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نبذة
Experienced professional with over 15 years at the Islamic Development Bank (IsDB), specializing in operational coordination, administrative support, and project management. Proven expertise in enhancing business processes, managing portfolios, disbursements, and budgets, and ensuring efficient communication between departments. Skilled in working across multicultural environments, with strong proficiency in SAP ERP, Microsoft Office Suite, and data analysis tools.
Fluent in English and Arabic, with a basic knowledge of French.
الخبرة
Technical Support Officer (Front Office - Economics and Social Infrastructure Department) at Islamic Development Bank
Jan 2018 – Present | Jeddah
- Coordinated communication and operational follow-up between departments, ensuring timely completion of tasks and strategic alignment.
- Created and implemented business processes, including JIRA and other systems, to enhance departmental efficiency.
- Provided comprehensive administrative support, including managing KPIs, budgets, procurement, recruitment, and travel logistics for the Director General's office.
- Developed and maintained a KPI monitoring system to align staff performance with departmental objectives.
- Prepared reports, presentations, and country briefs for high-level meetings and delegation visits using advanced Excel and PowerPoint skills.
- Liaised with internal teams to address operational issues related to budget and resource allocation.
- Managed multiple projects simultaneously, ensuring tasks were prioritized effectively in alignment with strategic goals.
Dec 2010 – Dec 2017 | Jeddah
- Initiate and analyze portfolio report for decisions making.
- Sole leader managing, monitoring and follow-up activities for over US$15 Billion portfolio.
- Manage the disbursement for the department (Disbursement projections, Reporting, assigning and updating) using different applications (ODS, FES, OMS and Operation toolkit).
- Analyze Interim Financial Report, and appropriateness of borrowers' requests for disbursement.
- Responsibility over the department portfolio (monitoring, updating any changes and reporting to the management).
- Member and Secretary to the department procurement review committee (DPRC).
- Contribute in preparation of projects documents such as Project Concept Report (PCR), Project Appraisal Report (PAD), and Report and Recommendation to the President (RRP). As well as projects reports such as Projects Implementation Assessment and Support Report (PIASR), and Projects Completion Report (PCR).
- Responsible for handling the incoming/outgoing mail from IDB Management and its timely distribution.
- Assisted in organizing Knowledge Series Workshop organized by AGR Department e.g. International Microfinance Workshop, Expert Group Meeting for the Global Dryland, Agribussiness Forum held in Sudan, etc.
- Handling travel request and settlements for the Director, AGR
Dec 2008 – Dec 2010 | Jeddah
- Responsible for handling the incoming/outgoing mail of the department and its timely distribution.
- Preparing agreements, internal and external memos in both language Arabic/English.
- Implementing the E-Doc system in the department and training all the staff to use it.
- Archivist - Responsible for the Archive of the Legal Department.
Nov 2007 – Oct 2008 | Jeddah
- Supervised document archiving and retrieval processes, ensuring the accuracy and organization of records.
- Developed and maintained a database for official documents across departments.
التعليم
Bachelor degree in Computer science and information technology at Islamic University of Technology, Bangladesh
Mar 2007 | Bangladesh
Graduation Thesis: “A Study of Biometric Identification in Resolving National ID Issues As well as Suitable Hardware Selection for I.T.”
