Bhuvaneshwari Sk

Customer-focused professional with experience across customer verification, loan-document checks, telephonic verification, financial-services operations, customer servicing, and admissions counselling. Skilled in handling customer interactions, validating information, following up on missing documents, maintaining accurate records, resolving queries, and working within turnaround-time requirements.

Admission Counsellor - Brainiaq Learning

(2025-07)

• Handled enquiries from parents and students regarding courses, classes, fees, schedules, and admission processes.
• Counselled parents based on students' academic needs and recommended suitable courses.
• Followed up with leads through calls and WhatsApp to convert enquiries into admissions.
• Coordinated demo classes and collected feedback from parents and students.
• Addressed concerns related to fees, schedules, teachers, and learning outcomes.
• Assisted parents throughout the admission and payment process.

Digital Executive - Shriram Life Insurance

(2019-01 - 2020-12)

• Managed term-insurance servicing for existing policyholders.
• Collected customer feedback and escalated service issues appropriately.
• Met monthly productivity and call-quality benchmarks.

Executive - SBI Cards

(2018-03 - 2018-12)

• Managed inbound and outbound calls and emails for credit-card customers.
• Resolved service requests within defined TAT (Turnaround Time).
• Promoted additional financial products through cross-selling.

Junior Officer - HDB Financial Services (HDFC Bank)

(2015-09 - 2017-08)

• Verified customer details and documents submitted for loan applications.
• Conducted telephonic verification with customers to confirm personal, employment, and application details.
• Cross-checked customer information against submitted documents and system records.
• Followed up with customers for missing or incorrect information and documents.
• Updated verification status and customer information accurately in the system.
• Coordinated with internal teams to resolve verification-related issues.
• Ensured verification activities were completed within the required turnaround time (TAT).

B.E. - Computer Science Engineering - KCG College of Technology (2014)

H.S.C. - Sri Sankara Vidhyashram (2010)

S.S.L.C. - The Hindu Senior Secondary School (2008)