Dalal Alfaraj

Dynamic and highly motivated web developer, officially certified in cloud computing, a recent graduate holding a Bachelor of Science in Information Technology / App Development. My adaptability is a key strength, demonstrated through a quick grasp of new technologies and methodologies, ensuring a seamless fit into diverse project environments. Enthusiastic about taking on challenges, with a commitment to leveraging expertise in development and cloud technologies to make substantial contributions to innovative projects, success, and growth.

Customer Service Representative - Barrington Behavioral Health, LLC - Riyadh, Saudi Arabia

• Worked in a team environment to ensure customer inquiries were answered promptly and accurately
• Coordinated with other departments to ensure customer service objectives were met
• Handled customer complaints and inquiries in a professional and courteous manner
• Performed daily customer service related tasks such as data entry and order processing
• Developed and maintained positive relationships with customers through excellent communication
• Translated documents from Arabic to English
• Replicated the flow, style, and overall meaning of the original texts
• Reviewed final works to spot and correct errors in punctuation, grammar, and translation
• Took care of all multilingual customer service.

technical customer experience representative - CCC by STC - Riyadh, Riyadh Region

(2024-10 - 2025-01)

• Maintained up-to-date knowledge of product and service changes.
• Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
• Documented customer interactions in internal database to maintain customer service history details.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Trained new hires on company policies and procedures, bolstering team competence.
• Offered current, accurate advice on optional solutions for concerns.

INTERN - Ministry of Civil Service

Bachelor of Science - information technology, APP Development - Missouri State University (2022-05)

Diploma - Executive Secretaries - Institute Public Administration (2013-05)