Dana Naser

Dedicated and customer-focused professional with more than five years of experience in hospitality, customer service, retail operations, cash management, and sales support. Proven ability to deliver exceptional customer experiences, resolve issues efficiently, and maintain smooth daily operations in fast-paced environments. Strong communication, interpersonal, and organizational skills combined with the ability to multitask, work under pressure, and contribute effectively to team success.

Currently pursuing a Bachelor's degree in Marketing and seeking opportunities to further develop professional expertise in customer relations, hospitality, sales, or administration.

ACCOUNTANT at AL DUHA RESTAURANT (2022-01 – Present)

• Maintained accurate financial records and daily sales reports.
• Managed accounting documentation and transaction tracking.
• Assisted with cash management and financial reconciliation activities.
• Supported inventory monitoring and operational reporting.

WAITER at AL DUHA RESTAURANT (2022-01 – Present)

• Delivered professional food and beverage service while ensuring customer satisfaction.
• Took customer orders and provided attentive service throughout the dining experience.
• Coordinated seating arrangements and optimized restaurant operations during peak hours.
• Addressed customer concerns promptly and professionally.
• Assisted in maintaining service quality standards and operational efficiency.

CASHIER at KAZTEL (2024-01 – 2025-01)

• Processed daily cash, credit card, and electronic transactions with a high degree of accuracy and accountability.
• Delivered prompt and professional customer service, ensuring positive shopping experiences.
• Resolved payment discrepancies and customer concerns efficiently while maintaining service excellence.
• Maintained organized checkout areas in compliance with company operational and safety standards.
• Assisted with inventory monitoring, stock replenishment, and product availability.
• Collaborated with team members to optimize daily operations and achieve performance objectives.

CASHIER at MAKHAZEN (2023-01 – 2024-01)

• Processed daily cash, credit card, and electronic transactions with a high degree of accuracy and accountability.
• Delivered prompt and professional customer service, ensuring positive shopping experiences.
• Resolved payment discrepancies and customer concerns efficiently while maintaining service excellence.
• Maintained organized checkout areas in compliance with company operational and safety standards.
• Assisted with inventory monitoring, stock replenishment, and product availability.
• Collaborated with team members to optimize daily operations and achieve performance objectives.

BACHELOR in MARKETING – NOTRE DAME UNIVERSITY (2023-01 – 2027-01)