Elaf Alahmed

Results-driven Customer Service and Sales Professional with strong experience in luxury retail, VIP client relations, and premium customer experiences. Proven ability to build long-term client relationships, exceed sales targets, and deliver exceptional service in fast-paced environments. Achieved sales exceeding SAR 500,000 during one year at Chalhoub Group through personalized consultation, upselling strategies, and strong customer engagement.

Skilled in communication, problem-solving, guest relations, and handling high-profile clients professionally.

Sales Specialist – Dyson / Luxury Tech at Chalhoub Group (2023-11 – Present)

Delivered luxury-level customer service aligned with premium brand standards.

• Achieved sales exceeding SAR 500,000 within one year through upselling and personalized consultations.
• Specialized in Dyson / Luxury Tech products with advanced product consultation and premium customer experience.
• Consistently achieved 80% of sales targets while maintaining exceptional customer satisfaction.
• Increased showroom sales performance by 120% since joining through strategic upselling, personalized consultations, and VIP client engagement.
• Built and maintained strong long-term relationships with VIP clients.
• Handled customer complaints and resolved issues efficiently and professionally.
• Supported store operations and consistently contributed to achieving sales KPIs.
• Enhanced customer satisfaction and loyalty through exceptional service.

Sales Associate at Al Shaya International Trading Co. (2023-06 – 2023-10)

• Delivered high-quality customer service in a fast-paced retail environment.
• Handled POS transactions accurately and efficiently.
• Maintained excellent product knowledge and customer engagement.
• Supported merchandising and visual presentation standards.

Retail Sales Associate at F.G International (2020-10 – 2022-12)

• Provided customer-focused service with strong communication and problem-solving skills.
• Applied upselling strategies to improve sales performance.
• Contributed to achieving store sales targets and KPIs.
• Awarded 'Personal Care & Styling Champion 2025' for excellence in customer experience and personalized recommendations.
• Recognized for driving strong sales growth and improving showroom performance.
• Maintained strong relationships with VIP and high-profile clients in luxury retail environments.

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