ElSayed Hegazy

Sayed

كفاءة

Saula, مِـنْـطَـقَـة مَـكَّـة الـمُـكَـرَّمَـةعضو منذ ٧ أكتوبر ٢٠٢٢

وظّف هذا الشخص

أرسل عرض عمل مباشرة لهذا المرشح

نبذة

sayed amin sayed ahmed hegazy

الخبرة

Tolip Golden Plaza

Egypt

Department: Rooms

Position: Director of Housekeeping

Period: 17/08/2021 to 31/08/2022

Duties and Responsibilities

Responsible for the successful performance of all aspects of the

Housekeeping & Laundry Department

Lead and coach the Housekeeping & Laundry Team in providing exceptional guest service, colleague satisfaction and profitability

Oversee the development of a culture that puts the needs of the guest and the colleague first.

Development, implementation and maintenance of a Hotel Standards based training manual, which is a live manual requiring continual updating.

Develop departmental goals and measurements resulting in a balanced score card of guest, colleague, shareholder and brand but understands guest satisfaction is dependant on colleague job satisfaction.

Ongoing professional development, growth, and job satisfaction of all leaders and colleagues through the department

Ensure effective Colleague planning, selection, training and development strategies are in place

Develop and maintain close and effective working relationship with all supporting departments.

Key involvement in the Hotel’s preventative maintenance programs.

Execute monthly financial obligations towards the Housekeeping & Laundry expenses and productivity.

Responsible for the preparation of the annual Housekeeping &

Laundry budget and active participation in monthly forecasting, month end commentaries and Profit & Loss analysis.

Contribute towards and execute departmental and divisional capital plans

Contributor in developing the hotel wide strategic goals and plans Promote and ensure a clean and SAFE working environment, with continual emphasis on promoting employee health and safety

Advance environmental stewardship in the department and division. Actively participate on the hotel's Operations Committee and ensure strong departmental representation on other hotel committees and activities