Faris Alghanim

Control Room SCADA Operator with experience in operating and monitoring tunnel and bridge systems in Riyadh, including pumps, generators, lighting, CCTV verification, and VMS message displays. Previously led banking branch operations with strong customer service, reporting, and compliance awareness. Seeking an Operations / Control Room / SCADA role to support safe and reliable infrastructure services.

SCADA Operator (Tunnels & Bridges Operations) - AbaAlkhail Contracting Co. - Riyadh

(2023-01)

• Operate and monitor SCADA control room systems supporting Riyadh tunnels and bridges to maintain continuous service availability.
• Monitor multiple CCTV feeds and live system dashboards to detect incidents, verify alarms, and support rapid operational decisions.
• Execute operational controls for pumps, generators, and tunnel/bridge lighting according to approved procedures and safety requirements.
• Handle alarms and abnormal conditions: validate alerts, perform first-level operational actions (where permitted), and escalate to maintenance/field teams based on severity.
• Configure and update road VMS / message displays to communicate incidents and guidance, using Amanah camera feeds for confirmation.
• Monitor Riyadh weather conditions and support readiness actions during adverse weather impacting tunnels/roads.
• Maintain accurate shift logs, incident reports, and handover notes to ensure continuity between shifts.

Branch Manager - Commercial National Bank - Riyadh

(2016-01 - 2021-12)

• Managed day-to-day branch operations while maintaining strict confidentiality of customer and bank records.
• Supported branch sales and customer loyalty initiatives through targeted incentive programs and service improvements.
• Applied risk awareness practices to safeguard branch assets and reduce operational issues (cash handling, documentation, approvals).
• Coached staff through performance reviews and improvement plans; implemented training to strengthen service consistency.
• Collected and analyzed customer feedback to improve service flow and operational efficiency.

Senior Customer Service Representative - Commercial National Bank - Riyadh

(2014-01 - 2016-12)

• Handled diverse customer inquiries by maintaining strong product and service knowledge and providing accurate guidance.
• Resolved service issues using bank processes and policies; communicated updates and next steps to customers.
• Planned and adjusted team schedules to match expected customer traffic and maintain service levels.
• Followed up with customers via phone/email to support payments and scheduling while ensuring complete documentation.

Diploma - English - Direct English Institute