Flowless Energy

Results-driven Customer Service Representative skilled in customer relationship management and complaint resolution. Delivers high customer satisfaction through prompt inquiry handling and effective issue resolution. Proficient in upselling and relationship-building, achieving sales targets by understanding customer needs. Enhances customer experience by efficiently managing complaints and ensuring follow-up satisfaction.

Customer Service Representative at Booking.com (2017-02 – 2019-04)

• Maximised customer satisfaction by resolving service issues promptly.
• Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
• Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
• Assisted customers with product-related questions, feedback and complaints.
• Addressed customer service enquiries quickly and accurately.
• Built rapport with customers through courteous and professional communications.
• Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.
• Assisted in the fulfilment of customer orders placed in person, via email, online and by telephone.

Sales and Customer Service Representative at Argan ladies coperative (2014-10 – 2017-01)

• Increased sales targets by developing and maintaining strong relationships with new and existing customers.
• Communicated promotions and special offers, driving customer engagement and boosting sales.
• Responded to customer queries with detailed product information, enhancing understanding and facilitating informed purchasing decisions.
• Assessed customer needs through detailed consultations and recommended products that perfectly matched their requirements.
• Educated customers on how to use products or services by providing demonstrations and presentations.
• Managed and resolved customer complaints efficiently, providing satisfactory solutions to enhance customer experience.
• Followed up with customers to provide support and evaluate satisfaction with resolutions, strengthening customer relationships.
• Created customer awareness of goods, services and special promotions with creative advertising strategies.

Brand Representative at coca cola (2014-06 – 2014-09)

Marketing Assistant at medi1tv (2013-06 – 2013-09)

• Collaborated with sales teams to align marketing strategies with sales objectives, driving revenue growth.
• Engaged in department meetings to brainstorm new ideas for upcoming projects.
• Adapted marketing plans in response to data tracking efforts to raise brand awareness.
• Compiled customer feedback for analysis, aiding in the improvement of products and services.
• Managed social media platforms, creating engaging content to foster community interaction and support.
• Created customer awareness of goods, services and special promotions with creative advertising strategies.
• Identified market gaps for new and updated products and services.

Diploma of Higher Education in English literature – cadi ayyad university (2013)