Fouad Alharthi

PBA- and PMP-certified Business Analyst with a Bachelor's degree in Computer Science and hands-on experience in business analysis, process improvement, operations management, and data-driven decision support. Skilled in requirements elicitation, stakeholder engagement, process mapping, documentation, KPI reporting, SQL, Power BI, and workflow optimization. Proven ability to translate operational needs into actionable business requirements, identify process gaps, support automation initiatives, and partner with cross-functional teams to improve efficiency, service quality, and business performance.

Business Analyst - RICC - Riyadh, Saudi Arabia

(2025-05)

• Analyze administrative and operational workflows to identify inefficiencies, improvement opportunities, and business needs across functions.
• Work with internal stakeholders to clarify requirements, align priorities, and support initiatives that improve organizational efficiency and strategic execution.
• Map current processes and recommend optimized workflows to enhance service delivery, coordination, and operational performance.
• Support data-informed decision-making by monitoring operational performance and translating business needs into actionable process improvements.

Administrative Director - Adwa Namar Company - Riyadh, Saudi Arabia

(2021-01 - 2025-01)

• Led end-to-end analysis of administrative operations and identified process improvement opportunities that enhanced efficiency and productivity across departments.
• Partnered with business stakeholders to assess service gaps, define improvement priorities, and support initiatives focused on customer experience and operational performance.
• Developed reports and performance insights to support decision-making, track initiatives, and recommend actionable solutions for business growth.
• Coordinated with cross-functional teams to align operational workflows, standardize procedures, and improve execution of strategic initiatives.

Business Analyst - Fantastic Care - Riyadh, Saudi Arabia

(2022-09 - 2024-09)

• Conducted business requirements gathering and analysis to identify process improvement opportunities and system enhancement needs.
• Collaborated with stakeholders to define project scope, business objectives, requirements, and deliverables aligned with organizational goals.
• Prepared detailed documentation including Business Requirement Documents (BRDs) and functional specifications to support communication between business and technical teams.
• Performed data analysis to support strategic decision-making, process optimization, and the development of new business strategies.
• Facilitated meetings and workshops to translate business needs into practical solutions and support workflow automation initiatives.

Administrative Director - Raval Company - Riyadh, Saudi Arabia

(2020-02 - 2021-02)

• Analyzed key operational metrics to evaluate center performance and supported data-driven adjustments that improved overall effectiveness.
• Developed business reports to track objectives, identify performance gaps, and recommend practical solutions for continuous improvement.
• Supported operational planning and process monitoring to ensure alignment with business targets and service quality expectations.

Teacher - Mashael Al Rabieh Schools - Riyadh, Saudi Arabia

(2019-05 - 2020-02)

• Delivered instruction in programming, computer applications, and IT concepts, demonstrating strong communication and knowledge-transfer skills.
• Assessed performance, documented progress, and provided tailored feedback to support measurable improvement and user understanding.

Administrative Assistant Trainee - University of Hail - Hail, Saudi Arabia

(2020-03 - 2020-10)

• Supported office operations, document organization, scheduling, and general administrative coordination in a structured business environment.
• Contributed to efficient workflow execution through accurate documentation and daily operational support.

Bachelor - Computer Science - University of Hail (2020-01)