Business Analyst - RICC - Riyadh, Saudi Arabia
(2025-05)
- Analyze administrative and operational workflows to identify inefficiencies, improvement opportunities, and business needs across functions.
- Work with internal stakeholders to clarify requirements, align priorities, and support initiatives that improve organizational efficiency and strategic execution.
- Map current processes and recommend optimized workflows to enhance service delivery, coordination, and operational performance.
- Support data-informed decision-making by monitoring operational performance and translating business needs into actionable process improvements.
Administrative Director - Adwa Namar Company - Riyadh, Saudi Arabia
(2021-01 - 2025-01)
- Led end-to-end analysis of administrative operations and identified process improvement opportunities that enhanced efficiency and productivity across departments.
- Partnered with business stakeholders to assess service gaps, define improvement priorities, and support initiatives focused on customer experience and operational performance.
- Developed reports and performance insights to support decision-making, track initiatives, and recommend actionable solutions for business growth.
- Coordinated with cross-functional teams to align operational workflows, standardize procedures, and improve execution of strategic initiatives.
Business Analyst - Fantastic Care - Riyadh, Saudi Arabia
(2022-09 - 2024-09)
- Conducted business requirements gathering and analysis to identify process improvement opportunities and system enhancement needs.
- Collaborated with stakeholders to define project scope, business objectives, requirements, and deliverables aligned with organizational goals.
- Prepared detailed documentation including Business Requirement Documents (BRDs) and functional specifications to support communication between business and technical teams.
- Performed data analysis to support strategic decision-making, process optimization, and the development of new business strategies.
- Facilitated meetings and workshops to translate business needs into practical solutions and support workflow automation initiatives.
Administrative Director - Raval Company - Riyadh, Saudi Arabia
(2020-02 - 2021-02)
- Analyzed key operational metrics to evaluate center performance and supported data-driven adjustments that improved overall effectiveness.
- Developed business reports to track objectives, identify performance gaps, and recommend practical solutions for continuous improvement.
- Supported operational planning and process monitoring to ensure alignment with business targets and service quality expectations.
Teacher - Mashael Al Rabieh Schools - Riyadh, Saudi Arabia
(2019-05 - 2020-02)
- Delivered instruction in programming, computer applications, and IT concepts, demonstrating strong communication and knowledge-transfer skills.
- Assessed performance, documented progress, and provided tailored feedback to support measurable improvement and user understanding.
Administrative Assistant Trainee - University of Hail - Hail, Saudi Arabia
(2020-03 - 2020-10)
- Supported office operations, document organization, scheduling, and general administrative coordination in a structured business environment.
- Contributed to efficient workflow execution through accurate documentation and daily operational support.
