Hanan Salamoun

Healthcare Consultant with 5+ years of Canadian healthcare experience and a Biomedical & Electrical Engineering background, spanning clinical systems analysis, healthcare operations, and data-driven process improvement across the healthcare value chain. Skilled in mapping clinical workflows and patient pathways, gathering requirements, running gap and root-cause analysis, and building business cases that translate stakeholder needs into actionable improvement roadmaps. Partnered with clinicians, IT teams, vendors, and public health stakeholders to deliver system implementations, standardize workflows across multiple sites, and drive measurable operational gains, including a 70%+ backlog reduction through workflow redesign.

Comfortable coaching frontline users and working cross-functionally with continuously changing stakeholders to improve patient care and operational performance.

Business Systems Analyst / Application Specialist (Clinical Systems) at Fraser Health Authority (2023-10 – 2026-01)

Supported EMR/EHR operations for 200+ clinical users across urgent and primary care clinics. Established project documentation for the Siren Notification Board initiative. Led EMR configuration standardization across nine clinics.

• Supported EMR/EHR operations for 200+ clinical users across urgent and primary care clinics, troubleshooting issues and answering workflow questions to maintain system availability.
• Established project documentation for the Siren Notification Board initiative by creating the PMO project, authoring the Privacy Impact Assessment (PIA) Addendum, and coordinating with stakeholders to improve project governance.
• Led EMR configuration standardization across nine clinics by gathering business requirements, facilitating stakeholder discussions, configuring solutions, and coordinating release documentation to improve consistency across clinical workflows.
• Implemented custom-configured EMR solutions to standardize clinical workflows, including patient triage, chronic disease panel management, and urgent visit result review and sign-off.
• Independently executed a Registered Nurses access initiative, configuring system access and updating user profiles for 200+ nurses to align tools and permissions with clinical roles.
• Validated and corrected ICD-10-CM diagnosis codes in the EMR to ensure coding accuracy and data consistency across clinical records.
• Triaged and tracked incidents and service requests in ServiceNow/SNOW, investigating root causes and coordinating fixes with clinical, technical, and vendor teams.
• Ran UAT and system testing for EMR releases, preparing test cases, documenting defects, validating fixes, and creating process maps, user guides, and training materials to support adoption.

Research Assistant – Inventory & Operations at Ottawa Public Health (2022-09 – 2023-02)

Managed vaccine inventory using digital systems. Investigated inventory discrepancies and validated data. Analyzed operational workflows and streamlined processes.

• Managed vaccine inventory using digital systems, ensuring accurate tracking, availability, reconciliation, and reporting across partner sites.
• Investigated inventory discrepancies, validated data, and identified root causes to improve accuracy and process reliability.
• Collaborated with internal teams, healthcare partners, and Ministry stakeholders to collect and validate operational data and resolve issues.
• Analyzed operational workflows and streamlined processes, reducing backlog by over 70% within 3 months through data review, follow-up tracking, and workflow improvements.

Data Management – COVID-19 Vaccination Clinics at Ottawa Public Health (2021-03 – 2023-02)

Managed high-volume patient intake of approximately 150 patients per day. Reviewed, updated, and validated public health data using Excel, Salesforce, and digital health systems.

• Managed high-volume patient intake of approximately 150 patients per day while maintaining data accuracy, confidentiality, and consistent documentation standards.
• Reviewed, updated, and validated public health data using Excel, Salesforce, and digital health systems to support reporting and operational follow-up.
• Handled sensitive health information in compliance with privacy requirements and public health protocols.

Biomedical Research Consultant – Mobile Health Units at First Aid Plus (2020-07 – 2020-12)

Supported setup and deployment of Federal Mobile Health Units. Coordinated vendor quotations and purchase orders.

• Supported setup and deployment of Federal Mobile Health Units by reviewing medical equipment needs, specifications, readiness, and regulatory requirements.
• Coordinated vendor quotations and purchase orders, and analyzed equipment usage and lifecycle information to support procurement decisions and cost savings.

Information Technology Consultant – Epic EHR Go-Live Support at Epic Healthcare Software (2019-05 – 2019-06)

Provided on-site EHR support during a hospital clinical system rollout. Delivered user support and training.

• Provided on-site EHR support during a hospital clinical system rollout, assisting physicians, nurses, and clinical staff with navigation, workflow questions, and troubleshooting.
• Delivered user support and training and assisted with technical and integration issue resolution, improving system confidence and adoption during go-live.

Volunteer – Critical Care Department at The Ottawa General Hospital (2018-09 – 2022-02)

• Assisted patients and families in a critical care environment.
• Provided administrative and patient-facing support to enhance the hospital experience.

Bachelor of Engineering in Biomedical & Electrical Engineering – Carleton University (2017-09 – 2021-02)

Certificate in Data Analytics – Xtreme Talent Accelerator Program – Lighthouse Labs (2022-01 – 2022-02)