
Operations Manager | Fleet, Collections, Cost Optimization & CX across KSA | 14+ yrs — Mobility, E-commerce & Hospitality
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Operations leader with 14+ years building and scaling businesses from inception across mobility, e-commerce, and hospitality in KSA. At Invygo I run operations for a ~16K-vehicle base with ~150 dealer partners: built the collections function from scratch (84%→91%, cure rate doubled 25%→50%, ~SAR 3.75M legal recovery enabled) and removed ~SAR 565K/month in idle cost and inventory leakage. Previously headed OYO's full Saudi portfolio (~120 properties, ~6,000+ rooms, 120-person org).
Four zero-to-one launches, including Invygo Saudi Rental (TGA licensing to 120 vehicles at 100% utilization in month one). I design the operating system — SOPs, OKRs, KPI dashboards, review cadence — and build my own AI-assisted ops tools, two now in production.
Iqama (exp. Jun 2027), no NOC required.
Operations Manager, Invygo (Feb 2022 – Present, Riyadh): run KSA operations for a ~16K-vehicle base and ~150 dealer partners, leading a 16-person cross-border team. Built the collections function from zero (collection rate 84%→91%, early-delinquency cure rate doubled 25%→50%, ~SAR 3.75M legal recovery enabled); cut idle-vehicle cost and inventory leakage by ~SAR 565K/month via a committed-fleet recovery model; lifted On-Time Handover 80%→~89% and halved booking-acceptance time. Also led the zero-to-one launch of sister company Invygo Saudi Rental: TGA licensing, yard and showroom, live with 120 vehicles at 100% utilization in month one.
Earlier: Operations Head at OYO KSA (~120 properties, ~6,000+ rooms, 120-person org); BDM at KAMMEL; Operations Manager at 7usoomat and Cobone.
Bachelor of Science, Computer Science — Arab Academy for Science, Technology & Maritime Transport (AAST), Egypt. Certifications: Microsoft MCSA, MCSD, MCSE; Cisco networking (early-career).