Business Analyst Consultant at DevTracks (2024-06 – 2025-10)
Retail in Motion specializes in in-flight retail, mainly focused on Warehouse and Order management modules for migration.
- Worked closely with business stakeholders to review and expand Business Requirements Documents (BRDs), ensuring accurate translation of business needs into system requirements and identifying cross-system impacts.
- Facilitated technical feasibility discussions with development teams to ensure business objectives were effectively translated into achievable technical solutions.
- Developed interactive Figma prototypes & visualized solution workflows through process flowcharts and swim lane diagrams in Draw.io and Visio, enhancing stakeholder understanding.
- Proactively managed the preparation and delivery of functional documentation and requirements, facilitating seamless cross-team collaboration to meet project deadlines.
- Conduct strategic planning, business analysis, and GAP analysis to identify areas for improvement.
Business Analyst at SeeBiz Pvt Ltd (2021-08 – 2024-04)
An e commerce (Cloud Platform) is built on top of AWS cloud and integrates other SaaS applications. Seebiz.com is a main portal which consists of different child products e.g. the Inventory Management System, B2B E-Commerce with POS support, Books Management System, Expense Management System etc.
- Consulted with North American B2B and B2C e-commerce distributors, wholesalers, and retailers, providing business analysis and process optimization to drive strategic growth and efficiency.
- Partnered with project management teams and key product owners to define sprint plans and deliverables, ensuring alignment with Waterfall and Agile practices.
- Implemented Stripe and PayPal payment gateways, facilitating real-time purchase processing for e-commerce customers.
- Developed and implemented Single Sign-On (SSO) solutions, allowing seamless access to multiple applications through a single login.
- Developed digital wallet functionality for B2C and B2B users, enabling seamless single-tap checkout and POS system integration.
- Actively partnered with QA teams to define and implement testing strategies, maintaining alignment with overall project goals.
- Guided clients through successful onboarding and walkthrough sessions, ensuring clear understanding of the product's end-to-end functionality.
Business Analyst & SQA at DevHutch Pvt Ltd (2018-04 – 2021-05)
A Thinkspot is a free thinker's platform for Audio, Video Podcast and Writable arena. I worked here as a lead software resource and my basic role was to facilitate the development of app as per quality standards and improve the team members skill set as well as take care of the due process, a product was developed for different subscription-based clients.
- Worked closely with stakeholders to gather, analyze, and prioritize business requirements, ensuring alignment with project objectives.
- Analyzed business processes and ensured data quality, generating actionable recommendations to enhance workflow performance.
- Worked closely with Product Managers and development teams to implement incremental enhancements aligned with business goals.
- Implemented subscription-based online payment systems, enabling premium user access and activity-based role management.
- Utilized full SDLC knowledge to manage projects using Waterfall and Agile approaches, ensuring timely and high-quality deliverables.
- Guided and coached junior analysts, contributing to the growth and continuous improvement of the team's expertise.
- Applied UML techniques to model business processes and system interactions, producing use case, state, and activity diagrams to clearly illustrate workflows.
- Monitored and ensured compliance with regulatory policies and governance standards.
SQA Analyst & Lead at TrueBlue Inc (2012-03 – 2017-12)
Started as an SQA Analyst and was promoted to Team Lead, managing a team responsible for maintaining software quality across several projects. Led QA activities include test case creation, test strategy planning, and execution of end-to-end testing for mobile, web, and reporting modules. Played a key role in testing the Ellis desktop application used by TrueBlue Inc. to manage workforce and customer data, quotes, job orders, payments, invoicing, billing, and collections, along with integrations with multiple third-party systems supporting operational workflows.
- Analyzed test data to assess the feasibility of new features, contributing to a 15% increase in user engagement.
- Led the integration of Ellis with Kenexa (IBM) and Wells Fargo to enable payment gateway connectivity, banking services, and credit/debit card processing while ensuring operational reliability and data security.
- Planned and executed end-to-end test strategies to validate software quality, uncover defects, and drive a 20% improvement in system reliability and performance.
- Conducted API, end-to-end regression, smoke & UAT testing to verify application performance and functional requirements.
- Prioritized product features and executed manual, regression, and exploratory testing to ensure stable releases.
- Documented and analyzed user journeys, user stories, and use cases to develop accurate test cases and QA documentation.
SQA Analyst at JobRooster (2011-06 – 2012-01)
A platform that connects job seekers to employment opportunities via SMS, enabling low-income individuals to apply for jobs through text messaging.
- Gathered and analyzed requirements from multiple stakeholders, evaluating them against market trends and user experience considerations.
- Performed API testing, end-to-end testing, and User Acceptance Testing (UAT) to validate system performance and requirements.
