Haytham Abotakia

Excellent leadership and problem-solving abilities. Organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. One of my achievement in current work is increased area coverage to save the 3rd party cost. in international couriers company & logistics operations process & quality services provided .

September 2017 - Present

OPERATION TEAM LEADER AT AGILITY LOGISTICS

Location: Qassim, Saudi Arabia

• Evaluated and adjusted routes based on daily needs and available workers.
• Plan and route the orders for deliveries to customers, in line with customer requirements.
• Monitor daily team performance to ensure quality results are being delivered.
• Responsible for the efficient and effective daily operation of the Fleet.
• Update and maintain distribution expenses ( petrol card, fuel charges, vehicle registration, maintenance charges etc.).
• Provide daily report to supervisor.
• Ensuring fleet vehicles are properly maintained and serviced

October 2011 - May 2017

CUSTOMER SERVICE AND RETAIL REPRESENTATIVE AT TNT EXPRESS

Location: Tripoli, Libya

• Working on solving any customer problem by direct communication with other departments.
• Dealing with customers directly and receiving packages from customer with all paper needed.
• Tracking & tracing the customer’s shipments all over the world.
• Answering the incoming calls to the company branches, in addition to call center responsibilities.
• Assisting the sales representative in opening new account.
• Co-operate with internal departments and external branches to solve customer's problems.
• Ensure the customer’s satisfaction and loyalty.
• Handling/tracking the incoming and outgoing shipments problems.
• Responsible for providing sales lead for new customers.
• Working on attracting the new customers to become TNT customers

April 2006 - September 2011

CUSTOMER SERVICE AND RETAIL AGENT AT TNT EXPRESS

Location: Cairo, Egypt

• Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied.
• Providing excellent customer service, answering questions, and handling complaints from clients.
• Dealing with customers directly and receiving packages from customer with all paper needed.
• Tracking & tracing the customer’s shipments all over the world.
• Responsible for providing sales lead for new customers.
• Tracking & tracing the customer’s shipments all over the world.

Education: B. of Arts, French department 2001