September 2017 - Present
OPERATION TEAM LEADER AT AGILITY LOGISTICS
Location: Qassim, Saudi Arabia
- Evaluated and adjusted routes based on daily needs and available workers.
- Plan and route the orders for deliveries to customers, in line with customer requirements.
- Monitor daily team performance to ensure quality results are being delivered.
- Responsible for the efficient and effective daily operation of the Fleet.
- Update and maintain distribution expenses ( petrol card, fuel charges, vehicle registration, maintenance charges etc.).
- Provide daily report to supervisor.
- Ensuring fleet vehicles are properly maintained and serviced
October 2011 - May 2017
CUSTOMER SERVICE AND RETAIL REPRESENTATIVE AT TNT EXPRESS
Location: Tripoli, Libya
- Working on solving any customer problem by direct communication with other departments.
- Dealing with customers directly and receiving packages from customer with all paper needed.
- Tracking & tracing the customer’s shipments all over the world.
- Answering the incoming calls to the company branches, in addition to call center responsibilities.
- Assisting the sales representative in opening new account.
- Co-operate with internal departments and external branches to solve customer's problems.
- Ensure the customer’s satisfaction and loyalty.
- Handling/tracking the incoming and outgoing shipments problems.
- Responsible for providing sales lead for new customers.
- Working on attracting the new customers to become TNT customers
April 2006 - September 2011
CUSTOMER SERVICE AND RETAIL AGENT AT TNT EXPRESS
Location: Cairo, Egypt
- Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied.
- Providing excellent customer service, answering questions, and handling complaints from clients.
- Dealing with customers directly and receiving packages from customer with all paper needed.
- Tracking & tracing the customer’s shipments all over the world.
- Responsible for providing sales lead for new customers.
- Tracking & tracing the customer’s shipments all over the world.
