Hazim Albager

Helping healthcare organizations improve medical equipment reliability, patient safety, and technical sales performance through biomedical maintenance, calibration, troubleshooting, and customer-focused support.

Biomedical

Engineer with 6+ years of experience across preventive and corrective maintenance, medical device installation, calibration, troubleshooting, technical support, and medical sales in hospitals, medical complexes, and medical device companies across Sudan and Saudi Arabia. Holds a Master's Degree and Honors Bachelor's Degree in Biomedical Engineering, with strong capability in supporting diagnostic and therapeutic equipment, improving device uptime, training end users, and maintaining compliance with safety and quality requirements. Recognized for building strong relationships with customers, suppliers, physicians, and healthcare teams while combining technical expertise with sales follow-up and after-sales support.

Medical Sales Engineer - Tadpeer Business Services Co. - Riyadh, KSA

(2024-11)

• Managed daily sales follow-up for medical devices and supplies across clinics and medical centers, improving customer response efficiency through faster inquiry handling, organized order tracking, and structured communication with healthcare decision-makers.
• Delivered technical product demonstrations and usage explanations for physicians and medical staff, increasing product understanding and supporting stronger purchasing decisions through clear clinical and operational value presentation.
• Coordinated quotations, customer requirements, delivery updates, and supplier communication, reducing order follow-up and improving after-sales coordination through accurate documentation of each client request.
• Built and maintained professional relationships with new and existing healthcare customers, increasing repeat inquiries by 25% through consistent follow-up, service responsiveness, and trusted technical guidance.
• Provided after-sales technical support for device usage, basic troubleshooting, and service coordination, improving customer satisfaction and reducing unresolved service concerns through timely escalation and follow-up.
• Monitored customer feedback, market needs, and product demand trends, supporting sales planning accuracy and helping align product positioning with the practical requirements of hospitals, clinics, and medical centers.

Biomedical Maintenance Engineer - Faya Medical Complex - Riyadh, KSA

(2023-11 - 2024-10)

• Planned and executed preventive maintenance schedules for medical equipment across facility departments, reducing repeated equipment breakdowns and improving operational readiness through inspections and timely servicing.
• Performed corrective maintenance, fault diagnosis, and technical troubleshooting for diagnostic and therapeutic devices, and restoring equipment functionality with minimal interruption to clinical services.
• Conducted calibration checks and periodic inspections to maintain device accuracy and clinical reliability, improving measurement consistency and reducing performance-related service complaints.
• Monitored equipment safety, operational performance, and compliance with healthcare facility standards, increasing equipment safety readiness through structured risk checks, user feedback review, and corrective action follow-up.
• Prepared maintenance records, inspection logs, and service reports with clear fault history and action tracking, improving reporting accuracy and strengthening management visibility over equipment status and maintenance priorities.
• Coordinated with clinical users, suppliers, and service teams to resolve equipment issues and arrange technical support, reducing service turnaround time and improving continuity of patient-care operations.

Sales Officer | Showroom Supervisor - Al-Shamel Medical Devices & Supplies Co. - Khartoum, Sudan

(2021-11 - 2022-12)

• Supervised showroom operations for medical devices, supplies, and consumables, improving product display efficiency and increasing customer engagement through organized presentation, stock visibility, and accurate product guidance.
• Handled retail and wholesale customer inquiries, quotations, and sales negotiations for hospitals and medical centers, increasing quotation conversion through faster response times, competitive pricing, and professional follow-up.
• Managed inventory levels, stock movement, and product availability for high-demand medical items, reducing stock-out risks and improving sales fulfillment through regular stock monitoring and reorder coordination.
• Developed healthcare account relationships by providing product guidance, follow-up, and after-sales service, increasing repeat customer interaction and improving customer satisfaction through technical and commercial support.
• Coordinated with suppliers and internal teams to update product information, pricing, and delivery arrangements, reducing product availability delays and improving order processing accuracy across showroom operations.
• Monitored monthly sales performance, customer satisfaction, and showroom workflow, improving sales productivity through performance tracking, customer feedback analysis, and practical process adjustments.

Field Service Engineer - Khatwa Medical Co. Ltd - Khartoum, Sudan

(2019-02 - 2021-02)

• Installed, commissioned, and tested medical devices at hospitals and healthcare facilities, improving first-time operational readiness through accurate setup, functional testing, and compliance with technical requirements.
• Performed scheduled preventive maintenance and urgent corrective maintenance for field equipment, reducing service interruptions and improving device uptime through structured maintenance visits and rapid issue response.
• Diagnosed hardware, software, and operational faults using troubleshooting and manufacturer guidance, improving fault identification accuracy and reducing repeated maintenance visits.
• Coordinated spare-parts requests, supplier communication, and service logistics, shortening repair completion cycles and improving service continuity through follow-up on components.
• Trained end users on safe operation, basic care, and correct handling of medical devices, reducing user-related operating errors and improving equipment utilization across hospital departments.
• Prepared fault reports, service documentation, and repair recommendations, improving technical reporting quality and supporting faster management decisions on repair, replacement, or escalation actions.

Biomedical Maintenance Engineer - Soba University Hospital - Khartoum, Sudan

(2019-02 - 2020-02)

• Inspected medical devices across hospital departments to verify safe operating status, improving early fault detection and reducing unexpected equipment failure through regular checks and maintenance prioritization.
• Responded to emergency repair requests for clinical equipment, reducing downtime impact and supporting continuity of patient care through rapid diagnosis, repair action, and follow-up with clinical teams.
• Calibrated diagnostic and therapeutic devices to maintain accurate measurements and outputs, improving clinical device accuracy and reducing recalibration-related issues through periodic verification.
• Supported hospital management with technical input during equipment evaluation, replacement, and procurement decisions, improving procurement suitability through practical assessment of device condition, usability, and maintenance needs.
• Maintained daily maintenance reports covering equipment condition, repair actions, pending issues, and follow-up requirements, improving documentation completeness and strengthening traceability of technical decisions.

Master's Degree in Biomedical Engineering - Biomedical Engineering (2021-12)

Bachelor's Degree in Biomedical Engineering - Biomedical Engineering (2018-10)