Hira Mirza

I have compiled over 10+ years of successful QA Management and System Analyst experience, working in a team-oriented, collaborative environment support, and issue triage and problem resolution.

I was able to successfully lead and managed large teams of highly qualified resources and implemented affective structures and processes to efficient, quality, and timely deliveries. Honed excellent time management and organizational skills while working within defined SLAs.

Strong communication and customer service skills developed through interaction with a variety of managers, colleagues and clients via email, phone, and meetings

1. Senior QA Team Lead (ServiceNow) at Coreio INC (Sept 2021 - current)
2. QA Team Lead at Ericsson (July 2019 – Dec 2020)
3. QA Lead at Rogers (Mar 2018 – July 2019)
4. ITSM Administrator at Telus Communications Inc. (Jan 2015 – Feb 2018)
5. System Analyst at TD Canada Trust ( May 2013 – May 2014)
6. Testing Specialist at IBM Canada (November 2011 – April 2013)

• Salesforce Certified Administrator.
• Human Resource Management Certification.
• Project Management Certification.
• SAP HR Certification.
• ITIL V3 Certified.
• ServiceNow and ITSM User Certification (Company training)