Houria Naoui

Highly motivated and professional individual with extensive experience in guest services, customer relations, and content creation. Proven ability to welcome and assist clients, manage requests efficiently, and ensure excellent customer satisfaction. Skilled in communication, problem-solving, and coordination in fast-paced environments.

Adept at handling diverse clientele, resolving issues professionally, and maintaining meticulous records. Looking to leverage these skills in a cabin crew role to provide exceptional in-flight service and contribute to a safe and comfortable passenger experience.

RECEPTIONIST at Hotel Hilton (2024-01 – 2025-01)

• Welcomed guests and handled check-in and check-out procedures.
• Managed reservations, phone calls, and email inquiries.
• Provided information about hotel services and local attractions.
• Handled guest requests, complaints, and problem resolution.
• Processed payments and issued invoices.
• Maintained accurate guest records and front desk documentation.
• Coordinated with housekeeping to ensure guest satisfaction.

UGC CREATOR at Companies & Businesses (2025-01 – Present)

• Defining campaign goals and expectations.
• Providing a clear brief (brand values, tone, target audience).
• Supplying product(s) or access to the service.
• Communicating deadlines and deliverables.
• Reviewing content and giving constructive feedback.
• Respecting agreed usage rights and licensing terms.
• Paying the UGC creator according to the contract and timeline.

BACHELOR'S DEGREE in ECONOMICS & MANAGEMENT (MANAGEMENT TRACK) – Hassan I University (2021-01 – 2021-01)

BACCALAUREATE in ECONOMICS AND MANAGEMENT (ACCOUNTING SCIENCES) – Settat, Morocco (2017-06 – 2017-06)