Imran Mirza

Highly skilled and dedicated Technology Professional with extensive experience across IT infrastructure, technical support, ATM system deployment, and critical PCI DSS compliance management within the banking and logistics sectors in Saudi Arabia. Core team member in the design and implementation of the first-ever PCI DSS Merchant compliance services in Saudi Arabia. Proven ability to manage complex systems, ensure compliance, and provide advanced technical support for critical financial technology (FinTech) systems.

GTS Coordinator (Customer Dept) at Sab Express LLC (2024-03 – Present)

• Currently working in Sab Express LLC as GTS Coordinator (CUSTOMER DEPT) from 1st March 2024 to till date.
• Managed file building and collected comprehensive customer data as per departmental requirements.
• Spearheaded critical reporting tasks, preparing GATEWAY and HELD reports, and using Excel to report data to management.
• Coordinated operations using the FASAH system.
• Served as the primary liaison for customer and email correspondence.

Technical Support (ATM Security Focus) at SABB Bank (Project of SMC – Rabiyatal khair) (2023-09 – 2024-01)

• Facilitated the remote upgradation of Bosch alarm systems through online IP's
• Executed the installation and configuration of test alarm systems related to ATM security.
• Managed security systems for components including Pinhole camera, Vault room, Vault door, and Cash dispenser.
• Demonstrated experience with ATM application software installation, configuration, and testing (e.g., Windows OS, proprietary banking software).
• Skilled in establishing and troubleshooting network connectivity (TCP/IP, LAN/WAN, VPN configuration) to ensure secure host communication.
• Performed firmware upgrades and patch management on various ATM modules.

PCI Compliance Coordinator at Information Technology Matrix (2008-08 – 2019-07)

• Core Team Member responsible for designing, managing, and implementing the first-ever PCI DSS Merchant compliance services in Saudi Arabia.
• Managed certification and compliance with the Payment Card Industry (PCI) Data Security Standard (DSS) for four major Saudi banks: Al-Awwal Bank, Bank Al Jazira, Bank Saudi Fransi & Saudi Investment Bank.
• Prepared and completed quarterly PCI DSS Self-Assessment Questionnaires (SAQ) for merchants of all four major banks.
• Defined and implemented global PCI compliance roadmap and acted as a PCI DSS advisor.
• Created and managed the implementation of the PCI DSS Merchant compliance database system.
• Conducted quarterly Rogue Wireless Access Point Scanning for numerous clients as a PCI compliance requirement, preparing and presenting reports of these findings.
• Identified and implemented policies, security configuration standards, guidelines, processes and controls to comply with PCI Data Security Standards (DSS).

Supervisor and Technical Support Groups at Groups of Grashian (2019-08 – 2023-08)

• Managed re-imaging of machines including HP desktops and Lenovo laptops as well as maintenance.
• Provided operational support for local servers regarding AV definition updates, printer queues, and critical patching.
• Responsible for the troubleshooting and repair of all kinds of truck starter and Denmo.
• Managed the purchase of all kinds of spare parts and heavy machinery equipment.

Senior Technical Support Engineer at Abdullah Fouad Holding Company (2005-04 – 2008-07)

• Project: Saudi Electricity Company (SEC): Promoted to systems administrator role to configure, troubleshoot and maintain the IT infrastructure. Provided Level II technical support to end-users on network connectivity, user access, and in-house application complications.
• SAP Implementation: Worked in areas of deployment, maintenance, upgrade and support of SAP on more than 1000 endpoints.
• Project: Al Faisaliah Group: Provided complete technical support to all end users. Provided deployment and support for SAP on more than 1000 endpoints.

Bachelor of Computer Sciences in Computer Sciences – University of Karachi (2005)