GTS Coordinator (Customer Dept) at Sab Express LLC (2024-03 – Present)
- Currently working in Sab Express LLC as GTS Coordinator (CUSTOMER DEPT) from 1st March 2024 to till date.
- Managed file building and collected comprehensive customer data as per departmental requirements.
- Spearheaded critical reporting tasks, preparing GATEWAY and HELD reports, and using Excel to report data to management.
- Coordinated operations using the FASAH system.
- Served as the primary liaison for customer and email correspondence.
Technical Support (ATM Security Focus) at SABB Bank (Project of SMC – Rabiyatal khair) (2023-09 – 2024-01)
- Facilitated the remote upgradation of Bosch alarm systems through online IP's
- Executed the installation and configuration of test alarm systems related to ATM security.
- Managed security systems for components including Pinhole camera, Vault room, Vault door, and Cash dispenser.
- Demonstrated experience with ATM application software installation, configuration, and testing (e.g., Windows OS, proprietary banking software).
- Skilled in establishing and troubleshooting network connectivity (TCP/IP, LAN/WAN, VPN configuration) to ensure secure host communication.
- Performed firmware upgrades and patch management on various ATM modules.
PCI Compliance Coordinator at Information Technology Matrix (2008-08 – 2019-07)
- Core Team Member responsible for designing, managing, and implementing the first-ever PCI DSS Merchant compliance services in Saudi Arabia.
- Managed certification and compliance with the Payment Card Industry (PCI) Data Security Standard (DSS) for four major Saudi banks: Al-Awwal Bank, Bank Al Jazira, Bank Saudi Fransi & Saudi Investment Bank.
- Prepared and completed quarterly PCI DSS Self-Assessment Questionnaires (SAQ) for merchants of all four major banks.
- Defined and implemented global PCI compliance roadmap and acted as a PCI DSS advisor.
- Created and managed the implementation of the PCI DSS Merchant compliance database system.
- Conducted quarterly Rogue Wireless Access Point Scanning for numerous clients as a PCI compliance requirement, preparing and presenting reports of these findings.
- Identified and implemented policies, security configuration standards, guidelines, processes and controls to comply with PCI Data Security Standards (DSS).
Supervisor and Technical Support Groups at Groups of Grashian (2019-08 – 2023-08)
- Managed re-imaging of machines including HP desktops and Lenovo laptops as well as maintenance.
- Provided operational support for local servers regarding AV definition updates, printer queues, and critical patching.
- Responsible for the troubleshooting and repair of all kinds of truck starter and Denmo.
- Managed the purchase of all kinds of spare parts and heavy machinery equipment.
Senior Technical Support Engineer at Abdullah Fouad Holding Company (2005-04 – 2008-07)
- Project: Saudi Electricity Company (SEC): Promoted to systems administrator role to configure, troubleshoot and maintain the IT infrastructure. Provided Level II technical support to end-users on network connectivity, user access, and in-house application complications.
- SAP Implementation: Worked in areas of deployment, maintenance, upgrade and support of SAP on more than 1000 endpoints.
- Project: Al Faisaliah Group: Provided complete technical support to all end users. Provided deployment and support for SAP on more than 1000 endpoints.
