Issam Daou

Multi-unit F&B Operations Leader with 15+ years directing QSR, café, and cinema-hospitality portfolios across Saudi Arabia and Lebanon. Full P&L ownership of up to 9 branches and teams of 300+ employees, with a consistent record of cutting food and operating costs, reducing wastage, and growing sales through delivery and channel optimization. Currently owns P&L, annual budgeting, and team training for a Riyadh-based trading company's showroom and F&B/hospitality project operations, while directing supplier sourcing and procurement strategy across Europe.

Operations & Commercial Director - Tamairah Trading Co. - Riyadh

(2024-10)

• Owned full P&L and set annual budgets (2025 and 2026) for showroom and project operations, driving cost efficiency and margin control.
• Increased annual sales by 20% through new project wins and showroom sales, driven by influencer partnerships and social media campaigns.
• Trained showroom and project teams on customer service standards and built new SOPs to standardize operations.
• Standardized RFQ and pricing systems, improving bid efficiency and cross-project decision-making.
• Led end-to-end project execution, including supplier coordination, logistics, and delivery (DDP/DAP), for F&B and hospitality clients.
• Expanded supplier network across Europe, strengthening sourcing capability and product availability.

Director of Operations - Broad Coffee Co. - Riyadh

(2022-06 - 2023-05)

• Led full P&L and multi-branch coffee operations, driving performance, cost control, and service consistency across all locations.
• Reduced product wastage from 1.4% to 0.75% through process optimization and production control.
• Improved profitability by reducing food costs by 2% and strengthening procurement efficiency.
• Increased sales by optimizing delivery channels while improving labor productivity and operational efficiency.

Deputy General Manager – Operations - AMC Cinemas - Riyadh

(2019-06 - 2021-10)

• Led multi-site operations across 4 newly launched cinema complexes, ensuring operational readiness and service consistency from opening day.
• Directed large-scale recruitment, onboarding, and training programs for each new location launch.
• Implemented SOPs and structured training systems to standardize operations across all sites.

Area Manager - KFC - Riyadh

(2018-04 - 2019-03)

• Led multi-unit QSR operations across 9 branches with full P&L accountability, ensuring operational consistency, sales growth, cost optimization, and customer service excellence.
• Reduced food costs by 4% and operational costs by 2% through strict inventory management and SOP enforcement.

Operations Manager - Al Raed Food Industries - Jeddah

(2015-06 - 2018-03)

• Launched the company's delivery department, resulting in a 15% sales increase within 30 days of rollout.
• Led the opening of 2 new branches and increased sales by 3% through targeted menu engineering.

Multi-Unit Manager - Café Younes - Beirut

(2010-06 - 2015-05)

• Managed operations across 4 café branches, overseeing service standards, staffing, and financial performance.
• Led the successful opening of 2 new branches, including full recruitment, training, and operational setup.

Restaurant & Shift Leadership Roles - Starbucks | Dunkin' Donuts | Moka & More

(2003 - 2010)

• Developed foundational expertise in QSR operations, team supervision, customer service excellence, and store-level financial management.

BA - Business Management - American University of Culture & Education