Jana

Dedicated and adaptable Hospitality and Food & Beverage professional with luxury hotel experience in In-Room Dining, restaurant service, and guest relations. Experienced in IRD telephone order taking, trolley and tray setup, Jack Tray service, mini-bar auditing and replenishment, table setup, and pre-opening operations. Strong communication, fast learning, attention to detail, and ability to perform effectively in fast-paced environments.

In-Room Dining Attendant | Pre-Opening & Operations at Equinox Resort AMAALA (2026-01 – 2026-03)

• Assisted with pre-opening IRD setup, pantry organization, inventory par levels, and service workflow preparation.
• Answered and processed incoming In-Room Dining telephone orders using professional luxury-service standards.
• Prepared, assembled, and dispatched food and beverage trolleys and trays while meeting service timing standards.
• Conducted room-by-room mini-bar audits, inventory checks, and replenishment.
• Performed cutlery polishing and maintained pantry, equipment, and storeroom readiness.
• Coordinated with kitchen and storeroom teams to support accurate and timely order delivery.
• Upheld luxury In-Room Dining service standards across guest touchpoints.

Food & Beverage Service Intern at Narcissus Resort & Spa Obhur (2025-10 – 2026-01)

• Rotated across hostess, waitress, runner, and kitchen assistant duties in a luxury hospitality environment.
• Welcomed guests and handled order taking for restaurant and In-Room Dining service.
• Prepared tables, organized cutlery, and maintained service areas for restaurant operations.
• Delivered efficient, friendly, and detail-oriented service in fast-paced environments.

Sales Associate & Customer Experience Assistant at Abaya Store – Abhur, Jeddah

• Provided personalized customer service and supported a positive in-store shopping experience.
• Handled cash and POS transactions and responded to customer inquiries through social media.
• Built positive customer relationships through attentive and professional communication.

Diploma in Hospitality Management in Hospitality Management – Bunyan Academy (2024-09 – 2026-06)