Parts Operation Controller (Warehouse & Distribution) at Haji Husein Alireza & Co. Ltd (2010-07 – Present)
- Oversees the daily operations of the warehouse, encompassing the receipt, storage, and dispatch of goods.
- Manages stock levels, ensuring accurate inventory records and implementing robust inventory control procedures.
- Recruits, trains, and supervises warehouse personnel, including task assignment, performance monitoring, and resolution of employee-related issues.
- Enforces safety regulations, conducts routine safety checks, and cultivates a secure working environment.
- Coordinates with suppliers, transport companies, and other stakeholders to ensure timely and efficient delivery of products.
- Develops and manages the warehouse budget, tracking expenditures and identifying opportunities for cost reductions.
- Identifies enhancement opportunities in warehouse operations, implements process improvements, and optimises workflows.
Administration In-Charge at Sai Automobiles. Bajaj Bikes Dealer (2009-05 – 2010-07)
- Facilitated invoicing and prepared quotations.
- Managed staff leave and attendance efficiently.
- Oversaw all official correspondence.
- Acted as Stock In-Charge.
- Compiled and prepared various reports.
- Organised meetings and conferences.
- Ensured timely delivery of vehicles.
- Administered petty cash.
SME & Process Administration In-Charge at Wipro Ltd (2005-07 – 2009-05)
- Processed intricate and high-value claims.
- Trained new hires to adhere to company protocols.
- Led a focused team of 20 associates, driving performance and engagement.
- Reported directly to the Process Manager, providing insights on process improvements.
- Managed process inventory completely, ensuring accuracy and accessibility.
- Performed quality audits for 20 associates, maintaining high standards of service.
- Prepared weekly audit and production tracker sheets, fostering accountability and performance monitoring.
- Conducted operations calls with clients in the US on a weekly basis.
- Compiled monthly incentive reports for approximately 60 associates, aligning with company goals.
- Ensured compliance with client CPMs regarding quality and production expectations.
Customer Response Executive at Reliance Info streams Pvt. Ltd (Reliance Group Company) (2005-04 – 2005-07)
- Handled inbound and outbound calls across various services (RIM, RIM Prepaid, FWP, FWT, R-World, RConnect) within a specialised helpdesk for Reliance customers.
- Utilised 'Clarify' and 'R-CRM' tools to manage customer inquiries effectively.
- Generated reports using MS Word and MS Excel.
- Coordinated staffing and break schedules to ensure service continuity.
- Evaluated call performance and quality.
- Monitored queue status to manage workload efficiently.
- Managed escalations effectively to ensure customer satisfaction.
Marketing & Sales Supervisor at Hotel Mass Pvt Ltd. / Future Fonts Pvt Ltd. (2001-01 – 2004-11)
- Led marketing initiatives for a chain of bakery outlets across the city, overseeing manpower management.
- Managed daily turnover for two 24-hour internet centres, maximising revenue opportunities.
- Directed marketing efforts for the printing and advertising division at Future Fonts Pvt. Ltd.
Marketing Executive at Vision Software Consultants (2000-10 – 2000-12)
- Promoted advertising space for website portals including and.
I.T Supervisor at Gati Cargo Ltd (2000-01 – 2000-06)
- Uploaded daily cargo tracking data from branch offices to the main hub centre via intranet.
- Addressed all software and hardware issues within the branch, ensuring operational continuity.
