Jayesh Nair

Dynamic Manager with over 15 years of experience in warehouse and distribution operations. Proven expertise in inventory management, staff supervision, and operational efficiency. Successfully optimized workflows and developed cost-effective processes, significantly improving service delivery efficiency in my current role.

Committed to implementing effective safety measures and achieving high standards of service. Eager to leverage my skills to drive excellence in Receiving Distribution Centre Operations.

Parts Operation Controller (Warehouse & Distribution) at Haji Husein Alireza & Co. Ltd (2010-07 – Present)

• Oversees the daily operations of the warehouse, encompassing the receipt, storage, and dispatch of goods.
• Manages stock levels, ensuring accurate inventory records and implementing robust inventory control procedures.
• Recruits, trains, and supervises warehouse personnel, including task assignment, performance monitoring, and resolution of employee-related issues.
• Enforces safety regulations, conducts routine safety checks, and cultivates a secure working environment.
• Coordinates with suppliers, transport companies, and other stakeholders to ensure timely and efficient delivery of products.
• Develops and manages the warehouse budget, tracking expenditures and identifying opportunities for cost reductions.
• Identifies enhancement opportunities in warehouse operations, implements process improvements, and optimises workflows.

Administration In-Charge at Sai Automobiles. Bajaj Bikes Dealer (2009-05 – 2010-07)

• Facilitated invoicing and prepared quotations.
• Managed staff leave and attendance efficiently.
• Oversaw all official correspondence.
• Acted as Stock In-Charge.
• Compiled and prepared various reports.
• Organised meetings and conferences.
• Ensured timely delivery of vehicles.
• Administered petty cash.

SME & Process Administration In-Charge at Wipro Ltd (2005-07 – 2009-05)

• Processed intricate and high-value claims.
• Trained new hires to adhere to company protocols.
• Led a focused team of 20 associates, driving performance and engagement.
• Reported directly to the Process Manager, providing insights on process improvements.
• Managed process inventory completely, ensuring accuracy and accessibility.
• Performed quality audits for 20 associates, maintaining high standards of service.
• Prepared weekly audit and production tracker sheets, fostering accountability and performance monitoring.
• Conducted operations calls with clients in the US on a weekly basis.
• Compiled monthly incentive reports for approximately 60 associates, aligning with company goals.
• Ensured compliance with client CPMs regarding quality and production expectations.

Customer Response Executive at Reliance Info streams Pvt. Ltd (Reliance Group Company) (2005-04 – 2005-07)

• Handled inbound and outbound calls across various services (RIM, RIM Prepaid, FWP, FWT, R-World, RConnect) within a specialised helpdesk for Reliance customers.
• Utilised 'Clarify' and 'R-CRM' tools to manage customer inquiries effectively.
• Generated reports using MS Word and MS Excel.
• Coordinated staffing and break schedules to ensure service continuity.
• Evaluated call performance and quality.
• Monitored queue status to manage workload efficiently.
• Managed escalations effectively to ensure customer satisfaction.

Marketing & Sales Supervisor at Hotel Mass Pvt Ltd. / Future Fonts Pvt Ltd. (2001-01 – 2004-11)

• Led marketing initiatives for a chain of bakery outlets across the city, overseeing manpower management.
• Managed daily turnover for two 24-hour internet centres, maximising revenue opportunities.
• Directed marketing efforts for the printing and advertising division at Future Fonts Pvt. Ltd.

Marketing Executive at Vision Software Consultants (2000-10 – 2000-12)

• Promoted advertising space for website portals including and.

I.T Supervisor at Gati Cargo Ltd (2000-01 – 2000-06)

• Uploaded daily cargo tracking data from branch offices to the main hub centre via intranet.
• Addressed all software and hardware issues within the branch, ensuring operational continuity.

B.com – Kerala University (1997 – 1998-03)

H.S.C – Maharashtra (1994 – 1995-02)

S.S.C. – Maharashtra (1992 – 1993-03)