Housekeeping Supervisor - Almajal Alarabi Group - Tabouk, Saudi Arabia
(2023-12)
- Orchestrated the daily activities of housekeeping staff to uphold stringent standards of cleanliness and hygiene.
- Inspected guest rooms, public areas, offices, and facilities to ensure adherence to company quality benchmarks.
- Mentored, coached, and assessed housekeeping employees on effective cleaning procedures, safety protocols, and customer service excellence.
- Developed staff schedules, delegated daily tasks, and monitored attendance and productivity.
Housekeeping Supervisor - River Bank Hotel - Jinja, Uganda
(2022-05 - 2023-12)
- Professionally managed guest requests and complaints, ensuring swift resolution and high levels of customer satisfaction.
- Maintained precise housekeeping records, detailed inspection reports, and comprehensive inventory documentation.
- Supervised the appropriate use, secure storage, and upkeep of housekeeping equipment and cleaning agents.
- Inspired and supported team members to achieve departmental objectives and elevate overall performance.
Housekeeping Supervisor - FMM Qatar - Doha, Qatar
(2020-01 - 2022-05)
- Liaised with the front office and other departments to guarantee timely readiness of rooms and facilities.
- Cultivated a clean, safe, and organised working environment whilst championing exceptional customer service.
- Supported management in attaining departmental goals, budget targets, and advancing continuous quality improvement initiatives.
Housekeeping Team leader - River Bank Hotel - Jinja, Uganda
(2018-01 - 2020-01)
- Directed a team of housekeeping attendants throughout each shift.
- Allocated daily cleaning duties and specific work zones.
- Verified the quality of completed tasks against established standards.
- Provided training and guidance to new housekeeping personnel.
- Oversaw staff attendance and performance metrics.
Housekeeping Attendant / Room Attendant - The Mansion Hotel - Jinja, Uganda
(2017-02 - 2018-01)
- Executed cleaning and servicing of guest rooms, bathrooms, corridors, and public areas in accordance with established standards.
- Replaced bed linens, made beds, and replenished towels and guest amenities.
- Performed vacuuming, sweeping, mopping, dusting, and sanitising of rooms and common areas.
