Karam Aldeeb

🔹 Professional Summary.

Strategic and results-driven IT leader with over 20 years of experience in enterprise technology solutions, project management, and business transformation. Adept at leading cross-functional teams, managing vendors, and driving operational efficiency across diverse industries. Proven ability to align IT strategies with business objectives, ensuring seamless ERP implementations, infrastructure development, and customer success management.

🎯 Career Objective.

To leverage leadership, innovation, and technical expertise to drive business success, digital transformation, and operational excellence while fostering a culture of continuous improvement and strategic growth.

Service Delivery Manager.

📍 Abdulla Fouad InfoTech – Riyadh, Saudi Arabia Jan 2025 – Present.

🔹 Lead end-to-end IT service delivery operations across multiple clients.

🔹 Oversaw customer relations, change requests, and satisfaction metrics.

🔹 Manage SLAs, KPIs, service performance metrics, and continuous improvement initiatives.

🔹 Oversee ERP implementations (Microsoft Dynamics 365, Business Central, CRM).

🔹 Govern incident, problems, and change management processes aligned with ITIL.

🔹 Drive customer satisfaction, retention, and service optimization strategies.

🔹 Manage vendor contracts, budgeting, and resource allocation.

Senior Account Manager – Microsoft Business Unit.

📍 Abdulla Fouad InfoTech – Riyadh, Saudi Arabia May 2023 – December 24.

🔹 Leading Microsoft Business Unit (Dynamics 365, Business Central, CRM, Power BI & Office 365).

🔹 Lead Microsoft Dynamics 365, CRM, Power BI, and Office 365 portfolio.

🔹 Managed enterprise client relationships and digital transformation initiatives.

🔹 Increased revenue through solution-driven consultative selling.

Technical & Operations Director.

📍 SecureLink Digital Solutions – Riyadh, Saudi Arabia May 2022 – April 2023.

🔹 Managed end-to-end IT/IS projects, including planning, execution, and closure.

🔹 Oversaw customer relations, change requests, and satisfaction metrics.

🔹 Led teams, budgets, and vendor management.

🔹 Directed IT operations and enterprise solution architecture.

🔹 Led cross-functional technical teams and manage project budgets.

🔹 Delivered ERP and infrastructure transformation programs.

IT Manager.

📍 Future Ceramics Company – Dammam, Saudi Arabia August 2018 – April 2022.

🔹 Directed IT strategy, policies, and programs to align with business goals.

🔹 Led IT strategy and digital transformation roadmap.

🔹 Managed full lifecycle implementation of Microsoft Dynamics AX 2012 & D365.

🔹 Oversaw cybersecurity compliance and enterprise infrastructure operations.

🔹 Directed datacenter, LAN/WAN, and cloud integration initiatives.

Projects Manager.

📍 Arabian Advanced System (Naseej) Software Development Co. – Cairo, Egypt June 2017 – July 2018

🔹Managed software development lifecycle (SDLC).

🔹Supervised frontend, backend, QA, and deployment teams.

Chief Information Officer (CIO).

📍 International Eye Hospitals Group – Cairo, Egypt July 2015 – May 2017.

🔹 Developed enterprise IT strategy supporting hospital expansion.

🔹 Led infrastructure deployment for 7 branches.

🔹 Contributed to ISO & JCI accreditation compliance initiatives.

IT Manager.

📍 Alhaqiqa Commercial Broker – Dubai, UAE July 2014 – June 2015.

🔹 Directed IT Department Operations and Strategy.

IT Manager.

📍 Fresenius Medical Care – Riyadh, Saudi Arabia July 2005 – June 2014.

🔹 Managed IT infrastructure, procurement, and vendor relations.

🔹 Managed regional IT operations across dialysis centers in gulf areas.

🔹 Implemented MS Dynamics AX (3.0, 4.0, 2009) and SAP.

🔹 Delivered infrastructure integration with Germany HQ datacenter.

🔹 Oversaw vendor management, procurement, and SLA governance.

IT Engineer.

📍 Alfanar Digital Solutions – Riyadh, Saudi Arabia March 2004 – June 2005.

🔹 Led E-Government projects and served as project team leader.

Network Engineer.

📍 Naham Computer & Communication – Riyadh, Saudi Arabia September 2000 – February 2004.

🔹 Provided technical support and managed network installations.

📍 American University of London – Bachelor & MSc in Information Technology, London, UK.

📍 California University FCE – Equivalent Degree, Bachelor & MSc in Information Technology, CA, US.