Kenda Alsuliman

English language translation fresh graduate, customer experience enthusiastic, EX- stc, welcoming new challenges to use my knowledge to conquer

Reviewed CSAT reports for SMS, call center, and outlets to identify trends and areas for improvement. Analyzed cases of customer dissatisfaction, pinpointing root causes and proposing solutions. Reviewed and optimized communication strategies to enhance customer satisfaction. Utilized advanced Excel skills to manipulate and analyze data effectively. Presented insights and recommendations to stakeholders, facilitating strategic changes. Developed customer journeys. Developed loyalty programs

possess a comprehensive understanding of language, literature, and critical analysis. my studies have equipped me with skills in interpreting texts, exploring cultural contexts, and effectively communicating ideas through writing